1 day old

A/V & IT Helpdesk Technician

Beverly Hills, CA
  • Job Code
Company NBC Universal

Job Title A/V & IT Helpdesk Technician

Jobid 23768-390623

Location: Beverly Hills, CA, 90209, USA

Description **Job Number** 37834BR

**Job Title** A/V & IT Helpdesk Technician

**Business Segment** Film

**Sub-Business** Film Fandango

**Posting Category** Technology/Engineering

**About Us** At Fandango, we love movies. From showtimes and ticketing, to engaging content and innovations in movie going- we strive to deliver the perfect movie going experience—anytime, anywhere. And to be the go-to destination for moviegoers, we think it’s all about collaboration. Anyone can build a website or app, but it takes a special group across many disciplines to create an experience that can live across multiple platforms and connected devices. Thanks to an exceptional team, we’re working hard to make Fandango a little bit better every day. Our 30 million (and growing!) online and mobile monthly visitors can now buy movie tickets at over 25,000 screens nationwide and stay for exclusive trailers, our award-winning original video series, movie reviews, celebrity interviews and more. So, if you’re looking to inspire, be inspired and work at the intersection of entertainment and technology look no further than Fandango. Visit Fandango.com/careers for a behind-the-scenes look at Fandango and follow us on LinkedIn for the latest news and updates. Fandango is an NBCUniversal Company. It is the policy of NBCUniversal and NBCUniversal's affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

**Country** United States

**State** California

**City** Beverly Hills


The A/V & IT Helpdesk Technician provides Tier 1 support for incident and requests reported to the Help Desk. Responsibilities include initial assessment and resolution of basic incidents and requests regarding the use of application software or hardware products and A/V Equipment. The A/V & IT Helpdesk Technician will also provide tier I support to requests from Fandango end-users. A successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of staff problems, which may range from straightforward to more complicated technical issues.

Responsibilities Include:

• Provide basic support for workstations and laptops

• Provide support with password resets for Fandango users

• Support Windows 7 imaging and configurations

• Support for MAC imaging and configurations

• Provide basic troubleshooting and escalate to level 2 when needed.

• Provide support for workstation applications including Microsoft Office, Adobe, MS Outlook and Internet browsers

• Provide support for connectivity to the network(s)

• Provide support for network and application authentication and access

• Provide peripheral support including printers, external hard drives, and network connected devices

• Open and update tickets in Samanage for all work performed.

• Communicate with end users describing work being performed and status information

• Be aware of relevant service level targets and optimize work schedule in order to meet those targets

• Escalate issues as necessary in order to meet service level agreements

• Provide operational/troubleshooting support for audio visual systems located in Conference Rooms.

• Support and ensure all A/V Equipment is in working order. Support provided also includes installing, troubleshooting and maintaining audio visual devices as applicable.

• Report and escalate any malfunctions with A/V Equipment to vendor for immediate repair.


• High school diploma or GED required. A formal education in a related technical discipline is preferred, or the equivalent combination of education, technical certifications and/or training, or work experience.

• Understanding and experience with IT HelpDesk processes in a corporate setting.

• Demonstrated knowledge of basic troubleshooting skills for MAC OS X and Windows 7 hardware and software.

• Ability to exercise discretion and keep strictest levels of confidentiality.

• Must maintain regular and acceptable attendance at such level as is determined at the company’s sole discretion.

• Ability to plan and manage work responsibilities under time constraints, without direct supervision.

• Excellent knowledge of A/V equipment functions and usage.

• Excellent communication skills with an ability to give instructions about operating A/V equipment.

• Excellent client facing skills, strong communication, professional demeanor required

• Motivated to learn and advance in the IT field.

• IT helpdesk and A/V support experience preferred.

• Able to work and communicate as a Team.

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.


  • Engineering

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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A/V & IT Helpdesk Technician

Beverly Hills, CA

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