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Analyst, Park Operations-Universal Orlando Resort


Orlando, FL
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Job Details

Company NBC Universal

Job Title Analyst, Park Operations-Universal Orlando Resort

Jobid 23553-76301776804

Location: Orlando, FL, 32806, USA

Description Job Description

SUMMARY: To oversee various business systems within the Entrance Operations Department. Analyzes data and trends, develops and provides performance and system metric reporting. Creates and initiates new reporting systems as the businesses changes. Maintains, and streamlines the SharePoint site for all of Entrance Operations. Responsible for the equipment inventory of all sales tablets for the Pass Sales department within Entrance Operations.


+ Maintains department statistics such as sales revenue, park attendance, guest comments, GSAT measurements, and key performance indicators for all of Entrance Operations. Maintains the confidentiality of UO operating information and ensuring the accurate, timely delivery of this information to appropriate company personnel. Prepares and ensures consistent weekly and monthly reports based on Management’s needs.

+ Manages the Entrance Operations SharePoint Site including all of the pages and links within.

+ Analyze business trends and operating procedures. Designs and implements IT strategies to streamline all areas of operation throughout Entrance Operations.

+ Responsible for maintaining the inventory of systems such as computers, cellphones, and tablets. Acts as the liaison for all facility issues for office equipment and personnel moves which involves partnership with Facilities, Telecom and the Information Technology team.

+ Perform weekly audits of the Pass Sales and/or Guest Services areas to ensure every transaction is processed correctly. Partners with Investigations to identify and address any fraudulent activity.

+ Acts as a liaison with Business Development and the Compensation Department to ensure all sales and service metrics and commissions are reported accurately.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.

+ Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

SCOPE: Management of standard policies and procedures and facilitates work through direct supervision or project management. Divisional key performance indicators (Annual Operating Plan, GSAT, TSAT)



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Consistent attendance is a job requirement.


+ High school degree or GED required.

+ Bachelor’s degree from a four year college or university preferred.


+ 3-5 Years: Operational experience is necessary to comprehend current operation of Universal Express required.

+ 1-3 Years: Prior management experience, sales, IS networking experience preferred; or equivalent combination of education and experience.


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) sit for prolonged periods; use repetition-using an input device-a keyboard or mouse-in a steady manner; maintain alertness and attentiveness up to 4 hours while working varying hours; maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure).

+ Frequently (1/3 to 2/3 of the time) talk; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; reach, pull, push with hands and arms above/below head; smell.

+ Occasionally (1/3 of the time or less) stand and/or walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); hear audible alarms, voice commands with background noise; climb stairs/ladders; balance; stoop, kneel, crouch or crawl; repeat motions more than twice per minute; work in an environment subject to vibrations; work in varied light conditions including low or diminished lighting.

+ Specific vision requirements for this role may include: close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).


While performing the duties of this job, the individual is required to:

+ Frequently (1/3 to 2/3 of the time) work in wet, humid conditions (non-weather); work in outdoor weather conditions to include direct sunlight, heat or cold.

+ Will require a valid Florida state driver’s license.

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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