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Application Support IT Analyst - Ticketing Systems


Universal City, CA
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Job Details

Company NBC Universal

Job Title Application Support IT Analyst - Ticketing Systems

Jobid 23768-380014

Location: Universal City, CA, 91608, USA

Description **Job Number** 35811BR

**Job Title** Application Support IT Analyst - Ticketing Systems

**Business Segment** Parks & Resorts

**Sub-Business** USH Information Technology

**Posting Category** Technology/Engineering

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Career Level** Experienced

**Country** United States

**State/Province** California

**City** Universal City


The Application Support Analyst’s role is to define, develop, test, analyze, and maintain software applications in support of the achievement of business requirements. This includes testing, analyzing and supporting software programs and applications. The Technical Analyst will also research, design, document, and modify software specifications throughout the production life cycle.

The Application Support Analyst will serve as a key contact with the user community for solving business issues and for designing, developing and implementing new business initiatives.

•Analyze and document existing software solutions.

•Provide a system support role for day-to-day systems operations.

•Develop detailed test plans & conduct system testing.

•Collaborate with other UPR IT teams as needed to support the business requirements.

•Manage vendor software relationships.

•Define and manage small projects, timelines, budgets, deliverables and communication to the business.

•Provide regular status reporting

•Provide support for various hardware and software upgrades.


•Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, Business Administration, or related field preferred.

•3-5 years of work experience in an IT support function

•Experience supporting a large POS application

•Willingness to travel and or work weekends with short notice; Support during non-business hours as needed.

**Desired Characteristics**

•Excellent understanding of SQL database and query best practices. Including triggers, stored procedures and reporting using SSRS

•Extensive relational database and operating systems experience with Microsoft SQL Server.

•Proven analytical and problem-solving abilities.

•Able to communicate effectively with non-technical staff and with members of interdisciplinary teams

•Hospitality industry experience preferred

•Strong communication skills

•Strong technical/analytical skills

•Results oriented with a history of problem resolution and prevention

•Effectively handle sensitive and confidential matters

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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