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Application Support Programmer Analyst


Universal City, CA
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Job Details

Company NBC Universal

Job Title Application Support Programmer Analyst

Jobid 23768-379211

Location: Universal City, CA, 91608, USA

Description **Job Number** 35635BR

**Job Title** Application Support Programmer Analyst

**Business Segment** Parks & Resorts

**Sub-Business** USH Creative

**Posting Category** Technology/Engineering

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Career Level** Experienced

**Country** United States

**State/Province** California

**City** Universal City


The Programmer Analyst’s role is to define, test, analyze, and maintain software applications in support of business requirements. This includes testing, analyzing and supporting software programs and applications along with configuration management of applications. The Programmer Analyst will also research, document, and modify software specifications throughout the production lifecycle. The Programmer Analyst will serve as a key contact with the user community for solving business issues as well as providing support, training, and guidance. The incumbent will report into the Applications Support Supervisor and will be part of an expanding team. The candidate will have application support responsibilities that include attraction program/project management finance, contracts & construction.

• Provide system support for day-to-day systems operations

• Provide support for various software upgrades and installations

• Liaise with other technical staff to assist in resolving problems with software products or company software systems

• Interact with software application vendors to report and resolve problems

• Define and manage small projects, timelines, deliverables and communication to the business

• Collaborate with other internal IT teams as needed to support the business requirements

• Design, run and monitor software tests on new and existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging

• Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments

• Collaborate with internal partners in conceptualizing and development of new software programs and applications

• Provide regular status reporting

• Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities

• Protects operations by keeping information confidential

• Perform other duties as assigned


• Bachelor’s degree from a four-year college or university is preferred; majors in Information Systems, Business Administration, or other related field is desirable

• 2-3 years of work experience in an IT support function

• Understanding of SQL database and query best practices including triggers, stored procedures and reporting using SSRS

• Proven analytical and problem-solving abilities

• Experience supporting a project management application is required; Prolog Manager or PMWeb in the construction industry is preferred

• Provide after business hours/weekend systems support for major application incidents and part of the IT on call rotation

• Strong team oriented, interpersonal and communication skills

• Willingness to travel and or work weekends with short notice

**Desired Characteristics**

• Experience with general programming languages (.Net, Windows Forms, ASP.Net, VBScript)

• Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner

• Ability to manage a high volume of details with excellent accuracy

• Strong track record meeting targets and objectives

• Able to listen and communicate effectively with non-technical staff and with members of interdisciplinary teams

• Ability to work collaboratively with cross-function peers

• Experience in the hospitality or construction industries preferred

• Results oriented with a history of problem resolution and prevention

• Effectively handle sensitive and confidential matters

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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