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Area Manager, Food Operations


Universal City, CA
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Job Details

Company NBC Universal

Job Title Area Manager, Food Operations

Jobid 23768-381276

Location: Universal City, CA, 91608, USA

Description **Job Number** 36042BR

**Job Title** Area Manager, Food Operations

**Business Segment** Parks & Resorts

**Sub-Business** USH Food

**Posting Category** Theme Parks – Food and Beverage

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Career Level** Experienced

**Country** United States

**State/Province** California

**City** Universal City



Direct the operation of 8-12 quick service branded restaurants with sales volume ranging from 20M-30M per year. Responsible for implementation of strategic planning to optimize restaurant profits while adhering to quality, cleanliness and guest service standards. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Essential Functions

• Understand the role that the Area Manager plays in supporting all internal customers (staff) so that they are able to provide excellent products and services to our paying guests.

• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.

• Partner with Human Resources Manager to continuously train, develop and promote all restaurant teams through individual performance planning.

• Responsible for performance evaluations, disciplinary recommendations and succession planning and management development to ensure needs are met.

• Maintain or exceed weekly budgeted variable operation profit by controlling cost of goods & variable labor.

• Maintain safety, guest service, cleanliness and food quality standards.

• Responsible for monitoring daily business performance and making recommendations to maximize current trends.

• Communicate with Managers departmental and corporate objectives.

• Discuss restaurant challenges to Senior Management with recommendations for improvement.

• Review and analyze restaurant performance results daily while identifying and resolving opportunities with Managers with a goal of exceeding annual cash flow targets.

• Review weekly schedules and staffing levels maintaining competent, motivated, guest service oriented employees.

• Work with counterparts in retail to maintain a Person in Charge for both areas at all times of park operation.

• Performs other duties as assigned


• High School diploma or GED required

• Minimum 3+ years management & food industry experience with multiple unit large high volume food service operations.

• Must be available to work on weekends, holidays and nights

**Desired Characteristics**

• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.

• Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment

• and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind

• Strong customer service skills and the ability to identify key elements of guest concerns when replying to guests

• Must have excellent written and verbal skills to effectively communicate with all levels of the organization

• Must be proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity)

• Ability to develop organic growth and revenue plans (operations and menu engineering, development and implementation of suggestive selling programs, etc) with proven track record.

Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers

• Strong customer service, interpersonal and organizational skills

• Able to provide creative solutions to guest situations

• Ability to work in a high paced, repetitive team work environment

• Theme park experience preferred

• Experience managing in a union environment

• Strong interpersonal and analytical skills

• Quick thinker with the ability to make sound decisions

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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