Collections Specialist

Location: US-GA-Atlanta Job Number 1718423 Brand CMG Corporate Services


As a member of the Cox Media Group (CMG) Finance Resource Center -Accounts Receivable Management team (FRC-ARM), the Collections Specialist will be responsible for a broad range of collection activities relating to all CMG Accounts Receivable. The employee will proactively manage assigned customer accounts to maximize timely payments from our customers. This position requires the ability to prioritize, problem solve, and multitask. The employee will work closely with both internal and external customers to identify and resolve collection issues, and share information regarding payer trends. The position will also be responsible for managing customer credit status in a manner that maximizes advertising revenue while minimizing bad debt risk.
  • Collection of outstanding accounts receivables, primarily through email and phone communication
  • Minimize Days Sales Outstanding (DSO) and Bad Debt Write-offs, while helping to maintain positive client relationships through a customer-friendly collections approach
  • Track and maintain customer accounts through the collection process, ensuring prompt payment of balances due to CMG
  • Review aging reports and reconcile accounts as needed
  • Research and resolve customer payment deductions and discrepancies in a timely manner
  • Establish and maintain effective and cooperative working relationships with Account Executives in the CMG markets
  • Communicate with internal staff regarding customer payments and any issues that might prevent a timely resolution
  • Prepare credit adjustments as need to resolve billing discrepancies
  • Recommend accounts for third-party collections
  • Meet defined department and individual goals
  • Prepare monthly and periodic reports as needed
  • Follow up frequently regarding payment commitments
  • Maintain collection notes in accounts receivable system
  • Participate in process improvement projects, and support other management directives as prescribed


  • Minimum 3 years’ experience in business-to-business collections, preferably with a media company
  • Understanding of agency/advertiser relationships
  • Ability to function independently as well as with a team
  • Ability to work with minimum supervision
  • Proactive, with great attention to detail
  • Problem analysis and resolution
  • Ability to work with two or more computer programs simultaneously
  • Excellent interpersonal and business oral and written communication skills
  • Computer proficiency: All MS Office products, file transfers
  • Some college preferred

About Cox Media Group

Cox Media Group is an integrated broadcasting, publishing, direct marketing and digital media company. The company’s operations currently include broadcast television stations, radio stations, daily newspapers and non-daily publications; and digital sites and services, like,, Dawg Nation, SEC Country,, Mundo Hispanico, Southern Kitchen and All22. Additionally, CMG operates the National Advertising Platform businesses of CoxReps - the country’s biggest television rep firm - Gamut, and Videa. For more information about Cox Media Group, please check us out online at

Organization: Cox Media Group

Primary Location: US-GA-Atlanta-223 Perimeter Center Pkwy NE

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing