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Coordinator, Operations and Technical Base-Universal Orlando Resort


Orlando, FL
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Job Details

Company NBC Universal

Job Title Coordinator, Operations and Technical Base-Universal Orlando Resort

Jobid 23553-69812620330

Location: Orlando, FL, 32806, USA

Description Job Description

SUMMARY:Responsible for collecting, reporting, communicating and recording information including: operating hours and changes to operating hours, parade times, event and entertainment schedules, park capacity, hourly attendance counts, and down times. Supports Tech Base by answering, logging and dispatching calls to the appropriate technical trades.


+ Receives incoming calls where data is collected, complied and updated through various IT and reporting systems to include: incoming trouble maintenance calls for rides, shows, merchandise locations, restaurants, food equipment, support buildings and any on-site facility.

+ Communicates and dispatches the appropriate technical trade in response to non-emergency and emergency issues and monitors radio channels for Technical Services and Attraction Operations to ensure timely response. Generates work orders from trouble maintenance calls, tracks and reports response information.

+ Compiles hourly report data and distributes operational statistical reports regarding park attendance, attraction statistics, downtimes, and park capacity to all level of the UO management team. Handles calls from team members calling the call in line, maintains call logs in accordance to established attendance guidelines and reports information to appropriate parties.

+ Maintains inventory of all communication devices. Responsible for the collection, distribution of radios, cell phones, pagers, Express Redemption Tablets, I-pads and venue keys. Provides operating instruction and troubleshoots equipment.

+ Updates and maintains management schedules, departmental phone listings, daily snapshots, team member reference guides, daily park news information sheet, information boards and provides information to team members and management at the service counter or via the telephone.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.

+ Perform other duties as assigned.

SCOPE: Responsible for collecting, reporting, communicating and recording information.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

+ Perform simple computer tasks and pass the Internal Staffing tests for Word and Excel

+ Typing speed of 25 wpm is required

+ Microsoft Office 2007

+ Customer Service, Organizational Skills, Clear Communication, and Flexibility

Consistent attendance is a job requirement.


+ High school degree or GED is required


+ 1-3 years clerical; customer service, computer experience preferred; or equivalent combination of education and experience.


+ Valid Florida state driver’s license is required


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more): sit; talk; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; repeat motions more than twice per minute; repetition-using an input device-a keyboard or mouse-in a steady manner; use color vision(ability to identify and distinguish colors)and close vision with or without corrective lens(clear vision at 20 inches or less).

+ Frequently (1/3 to 2/3 of the time): hear audible alarms, voice commands with background noise; stoop, kneel, crouch or crawl; reach, pull, push with hands and arms above and/or below head; lift/push up to 20 pounds with control; use peripheral vision(ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point);use depth perception (vision, ability to judge distances and spatial relationships) and maintain concentration/focus (e.g., ability to interpret the work environment and make decisions on predetermined operating policies and procedure).

+ Occasionally (1/3 of the time or less): use distance vision with or without corrective lens(clear vision at 20 feet or more);balance; stand; walk; climb stairs/ladders; work in small or tight spaces; maintain alertness and attentiveness up to 4 hours while working varying hours; adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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