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Customer Experience Representative - Product (Part Time)


Stamford, CT
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Job Details

Company NBC Universal

Job Title Customer Experience Representative - Product (Part Time)

Jobid 23768-373697

Location: Stamford, CT, 06912, USA

Description **Job Number** 34637BR

**Job Title** Customer Experience Representative - Product (Part Time)

**Business Segment** NBC Sports Group

**Sub-Business** NBC Sports, NBCSN, & Olympics

**Posting Category** Digital Media

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBC Sports Digital:

A division of the NBC Sports Group, Emmy Award-winning NBC Sports Digital offers sports fans 24/7 news coverage, extensive live-event streaming, and complementary coverage of many of the properties within NBC Sports Group’s unparalleled collection of media rights across web, mobile and tablets. NBC Sports Digital includes,,, the digital assets of NBC Sports Regional Networks and, among others, as well as a collection of apps that includes NBC Sports Live Extra, NBC SportsTalk, NBC Olympics Live Extra, and NBC Olympics. NBC Sports Group and Yahoo! Sports, through a content and promotional partnership, rank No. 1 in traffic among all sports digital properties. Through its SportsTalk strategy, provides fans with quick, frequently-updated news and information with a unique perspective. The division’s live streaming portfolio includes some of the most-watched and most-trafficked events of all time, including Sunday Night Football on a weekly basis, Super Bowl XLVI, Stanley Cup Playoffs and Final and the 2012 London Olympic Games, for which earned an Emmy.

**Career Level** Entry-Level

**Country** United States

**State/Province** Connecticut

**City** Stamford


months, unless otherwise amended or terminated as deliverables within this project are completed.

Role Purpose

The part-time customer service representative will act as a liaison between customers and the NBC Sports Group mainly via email.


+ Provide product and service information to customers

+ Troubleshoot and resolve customers’ product and service problems using the ZenDesk ticketing system

+ Assist with technical difficulties regarding the NBC Sports App, NBC Sports Gold and our video streaming apps and NBC Sports Gold ,

+ Respond to customer complaints, orders, account questions, and other inquiries

+ Maintain product knowledge of NBC Sports Apps

+ Choose scripts from knowledge base form common issues as well as add new answers to the knowledge base

+ Represent NBC Sports Group in a positive light, following appropriate escalation procedures and providing clear communications to internal teams to help troubleshoot issues.


Basic Qualifications

+ Minimum one (1) year experience in customer service or related fieldAdditional Qualifications

+ Experience with video streaming apps and connected devices including Apple TV and Roku

+ Experience using twitter and the ability to monitor an account and respond to users that is on brand

+ Ability to reproduce customer issues with video streaming or account info

+ Ability to handle and priorities multiple emails in a short amount of time

+ Clear and friendly written communication skillsEligibility Requirements

+ Interested candidate must submit a resume/CV through to be considered (note job #: )

+ Willingness to and work overtime, and on weekends with short notice

+ Ability to work in Stamford, CT or Telecomute

+ Must have unrestricted work authorization to work in the United States

+ Must be 18 years or older

+ It is the policy of NBCUniversal and NBCUniversal’ s affiliated businesses to consider all qualified applicants for employment without regard to race, color, religion, national origin, sex (including pregnancy) sexual orientation, age, disability, veteran status or other characteristics protected by law.

**Desired Characteristics**

+ Knowledge of sports a plus

+ Tech savvy

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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