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Customer Service Representative - Telemundo DC

NBC


Location:
Washington, DC
Date:
09/22/2017
2017-09-222017-10-21
Job Code:
36176BR
Categories:
  • Customer Service
NBC
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Job Details

Company NBC Universal

Job Title Customer Service Representative - Telemundo DC

Jobid 23768-381855

Location: Washington, DC, 20044, USA

Description **Job Number** 36176BR

**Job Title** Customer Service Representative - Telemundo DC

**Business Segment** Owned Stations & Affiliate Relations

**Sub-Business** NBCUOTS - WRC

**Posting Category** Sales

**About Us** NBCUniversal is launching a new Telemundo-owned station in Washington, D.C. This project will expand NBC Washington / WRC-TV’s news staff with a new team of Spanish-speaking and bilingual journalists to launch the new station. Both news teams will serve local Spanish- and English-speaking viewers in the greater Washington, D.C. region. The new Telemundo station team will work closely with WRC-TV’s team members in the existing facility that is home to NBC Washington.



About NBCUniversal Owned Television Stations

NBCUniversal Owned Television Stations is the division of NBCUniversal that includes 30 NBC and Telemundo local television stations, a regional news network and their associated websites and digital platforms, as well as a group of out-of-home properties, a production company, an in-house marketing and promotions company and two national multicast networks, COZI TV and TeleXitos. The local stations, which can be viewed in 37 percent of U.S. homes and in Puerto Rico, produce and deliver their local communities compelling and unique local news, real-time weather forecasts, consumer and investigative reports and entertainment programming across all platforms to help keep their English and Spanish-speaking audiences informed anytime and anywhere.

**Career Level** Entry-Level

**Country** United States

**State/Province** District of Columbia

**City** Washington, D.C.

**Responsibilities**

The Customer Service Representative is responsible for providing support and assistance to Account Executives and Sales Managers in all phases of the sales process.



Responsibilities include:



+ Work closely with Account Executives in the station and National offices to provide complete customer service to all Telemundo clients

+ Confirm approval from sales management for all incoming order rates, ratings and programming to minimize last minute changes

+ Relay maintenance of contracts to agencies where action is required, including, but not limited to spot make goods, program changes and under delivery weight

+ Act as a liaison between Account Manager and Agency to meet all buyer requests, including contract, inventory and program details

+ Work closely with Digital AdOps team to ensure all online campaigns run successfully

+ Track performance of contracts on local station through WideOrbit Media Sales posting system

+ Partner with Traffic department to solve any open scheduling issues including copy and media resolution, order validation and dispute resolution

+ Work with salespeople and sales management for best reconciliation of the client

+ Fill in other areas within Traffic and Sales Service as needed and assigned by management

+ Process financial workflows: customer billing set up, credit card payments, Cash in Advance and rebills as requested

+ Maintain eFiles for station management and National Sales Office AE’s; orders, revisions and make goods

+ Learn to assign and manage material instructions for all on-air clients with future ability to fill in and cover when needed

**Qualifications/Requirements**

Basic Qualifications



+ Proficiency in MS Word, PowerPoint and Excel

+ Bilingual (English/Spanish) both written and verbal

+ Bachelor’s degree in Communications, Marketing or related field and/or equivalent work experience

+ Must be willing to work in Washington, D.C.

+ Must have unrestricted work authorization to work in the United States

+ Must be 18 years or older

+ Interested candidates must submit a resume/CV on www.nbcunicareers.com to be considered

**Desired Characteristics**

Desired Qualifications



+ Detail orientation and ability to function in a fast paced environment

+ Superior organizational skills – must possess the ability to manage multiple priorities

+ Process orientation: ability to analyze current processes and help implement improvements for continuous operating growth

+ Experience with WideOrbit Traffic & Sales, Nielsen Audience Measurement a plus

+ Team player who can also work independently and is a self-starter

+ Excellent communication skills



We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.



The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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