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Customer Support Associate


Denver, CO
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Job Details

Company NBC Universal

Job Title Customer Support Associate

Jobid 23768-381826

Location: Denver, CO, 80238, USA

Description **Job Number** 36157BR

**Job Title** Customer Support Associate

**Business Segment** Cable Entertainment

**Sub-Business** Craftsy

**Posting Category** Communications

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

**Career Level** Entry-Level

**Country** United States

**State/Province** Colorado

**City** Denver


Role Purpose

We’re looking for someone whose energy and drive is contagious to everyone they encounter. Come join a team that routinely receives comments like, "It's a borderless world and you guys have tapped into it. I wish I was working for a company like Craftsy."


● Helping members through email and live chat with site navigation, digital content, eCommerce orders, and mobile app questions

● Managing multiple systems including Zendesk, Google Apps, other external web-based apps, and internal tools

● Working cross-functionally with other departments to achieve common goals

● Creating memorable experiences for our members, our team and yourself


Basic Qualifications

● Bachelor’s degree or equivalent

● Excellent written and verbal communication skills

● Strong attention to detail

● Ability to collaborate with co-workers to elevate our level of service and the team as a whole

● Thrive in a fast-paced and quickly changing environment

● An understanding of workload prioritization

Eligibility Requirements

● Interested candidate must submit a resume/CV through to be considered

● Willingness to work Full Time (40+ hours) for a Friday, Saturday, Sunday, Monday shift

● Must be willing to work in Denver, CO

● Must have unrestricted work authorization to work in the United States

**Desired Characteristics**

● Gain energy from customer interactions

● Able to maintain a positive attitude, especially during times of change

● Successfully balance a personal touch with increasing efficiency

● A natural inclination to take initiative and find creative solutions

● Make your team and our members laugh!

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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