Digital Media Fulfillment Specialist

Location Memphis, Tennessee Job Number 1713398 Brand Cox Media Group Northeast, LLC, d/b/a WHBQ-TV


Summary: The Digital Media Fulfillment Specialist is the essential link between Cox Local Solutions and the CMG Digital Revenue and Operations group.Cox Local Solutions is an alliance between Memphis TV and Cox Media Inc.   The Digital Media Fulfillment Specialist is responsible for accurate and complete delivery of our customers marketing campaigns. This includes assuring all details and elements of digital ad campaigns are assembled on time and delivered to the central fulfillment team in a manner that is clear, concise and executable. This role will assist the Local Sales teams with pre-and-post sales support to include client research, assisting in development of proposals and recommendations, digital products, services training and more.
Multi-Platform Coordinator:  Liaison with AE’s, Local Sales Manager and Digital Sales Manager to coordinate back end execution.  Multi-platform and emerging technologies include, but are not limited to Desktop, Mobile, Tablet, Streaming and 3rd Party Ad products.
Essential Duties and Responsibilities:
  • Serve as liaison between the Digital Revenue & Operations group and Local Sales.
  • Confirm availability of inventory for owned and operated digital properties, third-party networks, retargeting providers and others.
  • Check IO product detail selected for accurate and correct use, work with AE to correct or realign products as needed (i.e., “Is order executable?”).
  • Verify billing information on IO is accurate, complete, and matches product price breakout; work with Sales to correct as needed.
  • Check IO overall for completeness, provide additional explanation/details as needed using comments box.
  • Enter completed insertion orders (IOs) in workflow tool & coordinate with the CMG Digital Revenue & Operations group.
  • Work with the CMG Digital Revenue & Operations group to set up custom targeting as necessary for custom placements such as sponsorship or custom content placements.
  • Place rich media dates on shared calendar from IO and file corresponding requests.
  • Gather creative or creative direction from clients and/or AEs.
  • Submit creative requests, revisions and approvals through creative workflow tool(s) for production.
  • Submit proofs to clients and/or AEs.
  • Submit revisions for final production.
  • Acquire approval for creative assets.
  • Perform preliminary creative QA (correct ad sizes, message, etc.).
  • Monitor delivery and performance of campaigns.
  • Work with Digital Sales Manager to craft campaign optimization strategies.
  • Optimize campaigns, when necessary.
  • Fulfill proof of performance/appearance requests such as PowerPoint presentations and screenshots.
  • Use Issue and Project tracking software to submit issues or other items needing resolution and track progress through to completion.
  • Produce post-campaign reports and analysis.
  • Ensure reporting shows complete fulfillment of campaign.
  • Create custom reports by compiling all available data from various systems and present it in a way that demonstrates advertiser campaign goals have been met.
  • Work with the CMG Digital Revenue & Operations group to troubleshoot any and all technical issues relating to digital campaigns including client/agency tags, custom placements and so on.


Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • College degree or 2 years’ experience working with digital media campaigns preferred
  • Must be highly proficient in Microsoft PowerPoint, Excel, and Outlook
  • Knowledge of Google Ad Planner, DFP, Photoshop is a plus
  • Knowledge of billing systems including Wide Orbit is a plus
  • Excellent written and oral communication skills
  • Analytical in nature with a firm grasp of numbers and attention to detail
  • Strong time management and organization skills
  • Ability to work independently with little supervision
  • Can easily identify priority items and get them done in a fast-paced deadline driven environment
  • Must possess positive customer service attitude with both internal and external contacts; flexible, patient, courteous and professional

Organization: Cox Media Group

Primary Location: US-TN-Memphis-485 S Highland St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing