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Director, Business Analytics & Insights


Universal City, CA
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Job Details

Company NBC Universal

Job Title Director, Business Analytics & Insights

Jobid 23768-367666

Location: Universal City, CA, 91608, USA

Description **Job Number** 33543BR

**Job Title** Director, Business Analytics & Insights

**Business Segment** Operations & Technical Services

**Sub-Business** West Coast Studio Ops

**Posting Category** Strategy & Business Development

**About Us** Why NBCUniversal…

Do you want to work for the world’s leading Media and Technology company? Are you passionate about working in a creative and collaborative environment? Then come to NBCUniversal and help us to create and deliver content so compelling it entertains, informs, and shapes the world. From the Kardashians, to the Minions, Saturday Night Live, to the Olympics we produce a diverse portfolio of entertainment to a global audience. We are the wizards who innovate and bring our content to life in media and in our world-renowned theme parks!

Business segment background

We create and deliver. As the backbone of NBCUniversal’s content production, the West Coast Studio Operations team is composed of creative leaders who support the production, editing, broadcast and distribution of NBCUniversal’s content. From start to finish West Coast Studio Operations utilizes innovative technology to offer high quality production and post-production facilities and services worthy of the industry’s biggest talents. When you visit Hulu on your Apple TV Roku or PS4 to watch a clip of an NBCUniversal show, we created it. When you turn on your TV and watch one of our networks or cable channels, we delivered it. When you see your favorite NBCUniversal TV show or movie from your childhood, we preserved it.

We want a diverse work force, and here is our commitment to you…

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.


• Medical and Dental Available Day 1

• 401k Matching

• Pre Screenings (Movies/TV Shows)

• Celebrity Sightings

• Personal Time Off

• Discounted Stock Purchases

**Career Level** Experienced

**Country** United States

**State/Province** California

**City** Universal City


The Director of Analytics & Insights oversees the Studio’s strategic planning efforts, external market research, internal business analysis, and continuous improvement program. Serves as a change leader, working directly with executives and employees across Studio Operations (production services, post production, lighting & grip, property, wardrobe/costume, transportation, finance, and IT) to identify opportunities to reduce cost, raise OCF margins, and optimize the client experience. Role is accountable for developing and managing a portfolio of strategic projects that create both short and long-term financial value for the Studio.

Mic Check:

• Consult with executives, directors, and managers to identify business development opportunities

• Facilitate quarterly and annual strategic planning / LRP processes; develop supporting business cases and see strategic projects through completion

• Analyze complex business problems, operational scenarios, and related financial implications; complete forecasting models for operations and identify areas of opportunity; develop executive-level proposals that enable senior leadership to make informed business decisions

• Perform external market analysis to identify industry trends, competitive landscape, and other forces shaping the entertainment/media business

• Administer Process Improvement Program for Studio Ops; measure gaps between actual and desired levels of process capability, employee performance, service levels, and other key business outcomes

• Analyze process problems to identify and classify all root causes that contribute to existing performance levels (rejections, late deliveries, poor client feedback, SLA violations, etc.)

• Oversee design, development, and implementation of improved organizational processes, policies, workflows, job structures, and organizational systems

• Document and present the results of process improvement efforts and ensure proper controls are implemented to sustain desired levels of performance

• Develop written set of quality standards, policies, tools, and procedures that guide ongoing operations

• Facilitate regular meetings with the management staff to discuss improvement ideas, performance trends, studio best practices, and other issues affecting their businesses

• Provide regular report-outs to executive leadership team on project progress and process results

• Build and maintain a change management culture that creates value for clients, customers, and internal stakeholders


Zoom -in:

• Highly motivated and effective self-starter with a proven track record of project success

• Bachelor's degree or higher in business, organizational management, industrial engineering, quality, or related field

• Minimum 7-10 years of experience in a business environment, solving complex operational problems

• Experienced in building and leading diverse teams

• Skilled in developing PowerPoint presentations that effectively communicate ideas using graphs, charts, and other illustrative methods

• Experienced in leading simultaneous, cross-divisional change management initiatives

• Strong analytical and problem solving skills with the ability to produce meaningful metrics that drive and/or demonstrate ongoing improvements

• Outstanding organization, communication, writing, and presentation skills

• Ability to identify, develop, and drive adoption of new business solutions and strategies

• Solid interpersonal skills with ability to interact with all levels of employee groups and management

• Proven ability to establish strong relationships, influence stakeholders, and gain consensus on solutions

• Skilled in all aspects of business research (industry analysis, competitive benchmarking, VOC)

• Ability to effectively manage multiple priorities, projects, ad hoc assignments, and deadlines

• Advanced skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

**Desired Characteristics**


• Master’s Degree in business, organizational management, industrial engineering, quality, or related field strongly preferred

•Additional education/certification in: Lean Six Sigma, Quality Systems, Industrial Engineering, and/or Project Management

• Knowledge of Studio departments, workflows, functions, and technologies

• Experience working with information technology systems, specifically databases and web-based apps

• Skilled in statistical process control (SPC) and analysis

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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