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Director Multi-Unit Food Operations


Universal City, CA
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Job Details

Company NBC Universal

Job Title Director Multi-Unit Food Operations

Jobid 23768-381117

Location: Universal City, CA, 91608, USA

Description **Job Number** 36021BR

**Job Title** Director Multi-Unit Food Operations

**Business Segment** Parks & Resorts

**Sub-Business** USH Food

**Posting Category** Theme Parks – Food and Beverage

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Career Level** Experienced

**Country** United States

**State/Province** California

**City** Universal City


The Food Operations Department consists of multi-unit food restaurants and food and beverage carts. Our co-branded restaurant concepts include Ben & Jerry’s, Starbuck’s, Panda Express, Cinnabon,and highly themed restaurant concepts

As a Director for Food Operations, you will directly supervise a team of multi-unit Food Area Managers for the theme park and any self-operated concepts in our CityWalk mixed use entertainment venue. In the Director role, you will be accountable for achieving all annual operating profit goals through driving sales, developing and retaining exceptional talent, and achieving superior and consistent operational excellence. The Director will be instrumental in executing strategic plans, while championing guest satisfaction, employee motivation and positive fiscal results.

Responsibilities include:

People Leadership

• Supporting all internal guests (employees), so that they are able to provide excellent products and services to our park guests.

• Partnering with Human Resources Manager and Training Manager to continuously train and develop all area teams.

• Administering performance evaluations, development recommendations and succession planning.

• Lead and support management team in training and coaching their staff for “Best in Class” service standards

• Communicating successes and opportunities effectively with Senior Management while making recommendations for continuous improvement.

Operational Excellence

• Ensuring compliance with all local, state and federal laws regarding safety, labor, employment, Union guidelines, and food handling and quality as well as Company policies and procedures.

• Ensuring department weekly staffing budgets are achieved to maximize guest service and profitability.

• Developing department strategies that are in line with departmental and corporate objectives to ensure excellent communication and implementation.

• Conduct Semi-Annual menu review in coordination with Executive chef and take maximum advantage of current trends

Financial Management

• Analyzing department financial reports to quickly identify and address trends and issues in area performance, including cost of goods, shrink, variable labor and profitability.

• Ensuring department teams maximize sales through upselling, guest service and consistent visual presentation standards.

• Partner with Loss Prevention to ensure operating procedures are consistently followed and policies are adhered to.

• Exceeding annual operating profit targets.



• Bachelor's degree in Business, Hospitality Management or a related field; or equivalent combination of education and experience.

• Minimum 5 to 7 years of Directorial experience in multi-unit, high volume, quality chain or independent restaurant group.

• Thorough knowledge of MS Excel, Word, PowerPoint and POS systems.

**Desired Characteristics**

• Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers.

• Must have experience in the development and implement of strong SOPs to drive consistency and quality of product and guest services.

• Must be experienced in partnering with culinary team on menu development, culinary and understanding of product quality control tools and metrics.

• Must have experience in leading projects (seasonal promotions, new restaurant projects, remodels, infrastructure projects, etc.) from start to finish with proven track record.

• Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff.

Ability to achieve results through the flawless execution of strategies and objectives.

• Excellent management skills in leading a diverse team and working under tight and fast track deadlines.

• Strong P+L experience, command of budgeting and costs controls

• Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.

• Ability to effectively communicate across all lines of business, and with all levels of management.

• Strong organizational, planning, delegation, mentoring and coaching skills.

• Ability to deal well with ambiguity and constant change.

• A strong passion for delivering the highest quality of guest service.

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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