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Director of Global Audio Visual Services


New York, NY
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Job Details

Company NBC Universal

Job Title Director of Global Audio Visual Services

Jobid 23768-381250

Location: New York, NY, 10176, USA

Description **Job Number** 36033BR

**Job Title** Director of Global Audio Visual Services

**Business Segment** Operations & Technical Services

**Sub-Business** Rockefeller Center Ops

**Posting Category** Technology/Engineering

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

**Career Level** Experienced

**Country** United States

**State/Province** New York

**City** New York



The Director of Global Audio Visual Services will be responsible for defining, implementing and delivering the Audio/Visual (AV) Services for NBC Universal. The selected candidate will lead a team of direct and matrix reports in the delivery of AV services and support globally. Responsible for approximately 400 AV conference room setups globally. The Director will be highly committed to promoting service excellence by harmonizing AV systems, services, and processes, with the goal of providing a consistent end user experience.

•Director will provide planning, oversight and management of AV and related technology projects, including those associated with office build outs, relocations, refreshes, etc.

•Develop and implement the AV technology service strategies, including multi-year road maps based on business requirements and industry guidelines

•Define AV service levels to ensure appropriate support levels and efficient use of resources.

•Accountable for budget forecasting, resource planning, deployments, maintenance contracts, inventory orders and expenditures related to the support of AV systems worldwide.

Vendor Management – Ability to work effectively with AV integrators, distributors and equipment manufacturers.

- Ability to work effectively with third party staffing/contractor agencies .

•Build relationships with key stakeholders and top users of the firm’s AV systems in order to better understand needs and areas for improvement.

•Lead the successful delivery of multiple simultaneous AV projects.

•Ensure financial and human resources, as well as organizational structure, are in place and operating effectively to provide effective delivery of AV Service

•Liaise with internal clients to ensure end-user adoption, fostering a positive, collaborative relationship across departments and locations to ensure key business drivers are met.

•Establish and deliver metrics and report on AV initiatives.

•Build and develop a strong technical understanding within the team of the solutions provided by the IT function.

•Continually facilitate knowledge transfer and sharing within the team.

•Ensure there is 24/ 7 AV support in place, especially in offices that do not have dedicated on site AV personnel.

-Possibility for both domestic and international travel in course of job duties.



•10 + years of relevant experience, including at least three (3) + years in a managerial role, preferably working for a global organization.

•Exceptional knowledge of Cisco TMS and VCS, SX series codecs and Telepresence, VOIP, SIP, H323, Creston, Polycom Endpoints (HDX/VVX/RMX), and AV cloud collaboration solutions.

•Experience in broadcasting, video production, multimedia, or related field a plus.

•Project development, program implementation and service delivery experience with: TelePresence, Video Conferencing, Multimedia Operations, AV Hardware/Software, and Unified Communications.

•Experience with streamlining, implementing, and globalizing policies and procedures that simplify the services provided.

•Ability to communicate technical information to non-technical users.

•Ability to work in a fast-paced environment, supporting multiple initiatives simultaneously, and prioritizing work to meet and/or exceed established service levels.

•Ability to think logically and creatively in problem solving.

•Thorough understanding of a wide variety of audio, video, and control systems.

•Solid knowledge of AV industry best practices.

•Understanding of and experience with service management best practices and process frameworks, such as ITIL, to drive continual process improvement.

•College degree required; Advanced degree desired.

Eligibility Requirements:

•Interested candidate must submit a resume/CV through

•Must be willing to work in New York, NY

•Must have unrestricted work authorization to work in the United States

•Must be 18 years or older

**Desired Characteristics**


•Able to effectively communicate technical information to technical and non-technical personnel

•Strong analytical and problem-solving skills

•Strong interpersonal skills; must be able to work effectively as part of a project / program team and foster team cooperation

•Promotes an organizational climate that energizes, motivates and facilitates teamwork

•Ability to grow and mentor new and existing staff members to be productive

•Excellent written and verbal communication; effective interpersonal skills; strong formal presentation abilities

•Works well with team members who has different points of view or work style

•Share ideas and information with others and encourage others to do the same

•Passionate about staying current with technology changes

•Customer-service skills are a must in this position due to exposure to senior-level executives

•Interact with other colleagues at all levels in the coordination of day-to-day activities

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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