4 hours

Director, Operational Improvement

Universal City, CA
  • Job Code
Company NBC Universal

Job Title Director, Operational Improvement

Jobid 23768-377216

Location: Universal City, CA, 91608, USA

Description **Job Number** 35319BR

**Job Title** Director, Operational Improvement

**Business Segment** Operations & Technical Services

**Sub-Business** West Coast Studio Ops

**Posting Category** Studio Technical Operations

**About Us** Why NBCUniversal…

Do you want to work for the world’s leading Media and Technology company? Are you passionate about working in a creative and collaborative environment? Then come to NBCUniversal and help us to create and deliver content so compelling it entertains, informs, and shapes the world. From the Kardashians, to the Minions, Saturday Night Live, to the Olympics we produce a diverse portfolio of entertainment to a global audience. We are the wizards who innovate and bring our content to life in media and in our world-renowned theme parks!

Business segment background

We create and deliver. As the backbone of NBCUniversal’s content production, the West Coast Studio Operations team is composed of creative leaders who support the production, editing, broadcast and distribution of NBCUniversal’s content. From start to finish West Coast Studio Operations utilizes innovative technology to offer high quality production and post-production facilities and services worthy of the industry’s biggest talents. When you visit Hulu on your Apple TV Roku or PS4 to watch a clip of an NBCUniversal show, we created it. When you turn on your TV and watch one of our networks or cable channels, we delivered it. When you see your favorite NBCUniversal TV show or movie from your childhood, we preserved it.

We want a diverse work force, and here is our commitment to you…

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.


• Medical and Dental Available Day 1

• 401k Matching

• Pre Screenings (Movies/TV Shows)

• Celebrity Sightings

• Personal Time Off

• Discounted Stock Purchases

**Country** United States

**State** California

**City** Universal City


Setting the Scene

There is no production without post production. The team is responsible for StudioPost’s Picture and Audio Post Production Operations, including dailies processing, color correction, composting and much more! By working together, the team provides excellence of service while optimizing the cost of service delivery and enabling scalable operations solutions.

The Director of Operational Improvement is responsible for leading continuous improvement initiatives and process change for StudioPost. The Business Process Improvement position operates to support the organization in identifying and implementing process improvement opportunities to optimize services to be delivered to our customers. This role is the driving force for managing improvement and initiatives across teams to deliver business results. The Director will lead multiple projects, assist in development of staff and play a key role in influencing change within and across StudioPost. The Director will be required to champion and deploy business and process improvement methodologies and toolsets across StudioPost build capability through knowledge sharing and coaching.

Incumbent will also interact with customers on an as needed basis to resolve issues, review and create workflow documentation.

Mic Check

• Support development of and refine documentation of StudioPost’s processes, practices (SOP) and workflows. Develop and promote adoption within the organization best practices.

• Help departments implement smooth, speedy and efficient workflow in all areas.

• Coordinate with manager to create SOPs, workflow programs and related systems to ensure successful implementation and ongoing maintenance and support.

• Develop and manage training around new SOPs and workflows for StudioPost

• Manage and monitor business analysis of new workflows and SOPs to insure success.

• Manage and monitor enhancements, process and system procedure guides.

• Perform special studies and projects to improve process assumptions, workflows and practices.

• Assist in problem-solving on related topics between user departments, service departments and vendors.

• Assist in research and theory testing.



• Bachelor's degree or equivalent education in Film and TV production and/ or operations, or related field

• Minimum of 15 plus-years’ experience in Post Production, with understanding of pre-production and broad knowledge and experience of sound and picture post-production processes, workflows and technologies.

• Experience developing existing relationships with Studio Executives, Post Supervisors, Picture Editors, Directors, etc.

• Experience with restructuring businesses or internal organizations. Candidate must demonstrate ability to assess staff, talent, organizational structures, workflows and SOPs.

• Demonstrate previous process improvement efforts

• Candidate must demonstrate change management skills and ability

• Demonstrable very strong understanding of new and emerging digital production and post-production technologies, new media platforms and evolving film and TV release formats and delivery requirements.

• Ability to accurately message company and group technical direction to staff and talent

• Ability to motivate teams

• Ability to work flexible hours as needed for the operation

• Strong Data management/Media Management process understanding

• Excellent communication and leadership skills, ability to collaboration and work in a team environment.

• Experience managing groups of talent (editors/colorist) and project managers.

• Strong ability to trouble shoot operational situations

• Interest in re-inventing post production services from a talent, technical, workflow and operational perspective

**Desired Characteristics**


• Strong business sense and acumen

• Experience, ability and desire to interact with all levels of talent and staff

• Experience and ability communicating with all levels of customers – strong “room skills”

• Demonstrated ability to defuse tense operational issues

• Experience with interacting and communicating with all levels of management; must have excellent executive presence

• Ability to develop strong client relationships with multiple business units and their representatives

• Ability to effectively manage multiple priorities

• Knowledge of all postproduction union contracts.

• MS Office, MS PowerPoint, MS Excel, MS Visio, Xytech and other related systems and applications

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Director, Operational Improvement

Universal City, CA

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Universal City, CA

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