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Enterprise Business Engagement Manager - Infrastructure


New York, NY
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Job Details

Company NBC Universal

Job Title Enterprise Business Engagement Manager - Infrastructure

Jobid 23768-380426

Location: New York, NY, 10176, USA

Description **Job Number** 35869BR

**Job Title** Enterprise Business Engagement Manager - Infrastructure

**Business Segment** Operations & Technical Services

**Sub-Business** Technology

**Posting Category** Technology/Engineering

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

**Career Level** Experienced

**Country** United States

**State/Province** New York

**City** New York


The Information Technology division is responsible for global technology strategy and applications, corporate systems, infrastructure and operations for the company’s worldwide media portfolio. The IT portfolio includes technology for Broadcast and Cable TV, Universal Pictures, News, Parks and Resorts, Sports and Olympics, Digital, Media Labs, and Sales, Research and Analytics, and NBCUniversal’s International group. The division is comprised of a team of technologists who are responsible for partnering with the lines of business to drive their individual technology strategies, as well as maintaining a solid core technical foundation, enabling the company to manage financial & HR systems, email, network, data and technical service centers, etc.

The Enterprise Business Engagement Manager will serve as the liaison and trusted advisor between NBCU Business Technology Groups (BTGs) both inside and outside of the IT organization and Enterprise Technology (ET) which provides IT Infrastructure (network, compute, storage, telecom, workplace, and operations) services. This role is the primary point of contact for BTG leadership and will represent ET strategies, services, and capabilities to each BTG along with executing on key projects.

This position requires strong communication, influencing, and project management skills. Also important is the ability to establish and maintain key relationships both within ET and with assigned BTGs as well as interact with diverse stakeholders and partners with a “business relationship management” mindset. While a strong technical foundation is essential for this role, the Enterprise Technology Business Engagement Manager will also be expected quickly to develop deep business acumen and understand the strategic objectives, major events, and pressures for each BTG and business unit.

The Business Engagement Manager will partner with a dedicated engagement team comprised of other Business Engagement Leaders, Program/Project Managers, and/or Business/Systems Analysts, who will work closely with BTGs and/or Business Units to provide consultation, expertise, and services from the broader ET organization.


**ET Business Engagement Manager's Key Responsibilities:**

+ Develop a working knowledge of assigned BTGs business, strategy, and key priorities

+ Partner closely with each BTG by actively participating in regular staff/team meetings

+ Provide guidance and navigate the ET services catalog and processes on behalf of the assigned BTGs

+ Manage the prioritization, resource allocations, and budgeting for projects approved by BTG and ET Leadership

+ Strictly adhere to the NBCU Project Management Methodology and reporting requirements

+ Partner with engagement team to ensure delivery against business expectations

+ Enable BTGs to better understand the scope of ET offerings and the related business value and efficiencies

+ Communicate BTG infrastructure needs and demand to each of the ET pillars: Network, Client Services, Operations, and Hosting Services

+ Manage delivery of programs across all key stakeholders within BTGs, ET, and third-party vendors. Closely manage communications and expectations across all groups

+ Act as an escalation point for all BE related matters, including non-business hours outage calls, and operational activities

+ Maintain extensive collaboration and communication between ET and BTGs to ensure the on-going alignment of BTG priorities, expectations, resource availability and service delivery

+ Enables BTGs to better understand the scope of ET offerings and the related business value and efficiencies they provide

+ Partner with BTG leaders to identify technology needs and develop technical strategies, internal IT assessments, competitor benchmarking, and industry technology offerings.

+ Participate in regular service reviews, both internally and externally, and initiate improvements within an overall Service Improvement Plan

+ Act as a change agent by anticipating technology opportunities, proposing viable solutions, and enabling process/technical innovation.

+ Actively solicit feedback, reviews overall engagement performance and looks to drive continue improvement

+ Participate in budgeting and proposal efforts by completing project scoping, cost-benefit analysis, and level of effort assessments

+ Collaborate effectively across IT and BTGs to share/leverage learnings, minimize duplication of effort, and implement streamlined solutions

+ Provide hands-on direction and leadership in operational activities related to Incident Management, Change Management, and Problem Resolution that impact the BTG’s application portfolio or workflows

+ Facilitate change management process to ensure awareness of operational events and prevent disruption to BTG activities

+ Ensure compliance of all IT governance and SOX related documentation by required due dates **Required Qualifications**

+ B.S. degree in Computer Science/Electronics/Engineering or related field (or equivalent work experience)

+ 5+ years’ work experience in related field

+ Minimum 3 years of experience leading complex project builds with proven record of successful completion

+ Solid documentation skills and proficiency with MS PowerPoint, MS Visio, MS Word, MS Excel, MS Project or related applications

+ Strong communication skills, influencing skills, and ability to lead within matrix team environment

+ Ability to effectively present ideas and communicate with senior leadership

+ Results- and goal-oriented, with initiative to work until job is complete

+ Appropriate sense of urgency and commitment for critical deliverables

+ Strong character exhibiting company core values: Integrity, Creativity, Teamwork, Pioneering Spirit, and Ownership

+ Deep understanding of application and infrastructure technologies (compute, storage, network, database, web, integration, virtualization, cloud hosting, etc.)

**Desired Characteristics**

**Desired Qualifications**

+ Experience within media entertainment industry

+ Prior business relationship management experience

+ Adaptable individual contributor who can perform effectively under pressure and through significant change

+ Service-orientated with a track record of improving service levels and client satisfaction in a matrixed operating environment

+ Experience advising and interfacing with senior executives on technology related issues

+ Ability to synthesize and simplify complex concepts/requirements to the team and stakeholders and tie back to business objectives.

+ Must be flexible, and have a creative approach to business, with demonstrated track record of aligning IT objectives and programs to business goals and strategies

+ Personally and professionally self-aware with ability to interact productively with employees at all levels

+ Careful listener with the confidence to make tough decisions about difficult issues; natural propensity to make others feel that their view points and perspectives are adequately considered

+ Culture carrier with strong leadership skills to drive, deliver, develop and inspire.

+ Transparent communicator

+ A true collaborator and team player who can encourage and promote one team across IT disciplines to meet common goals and add value to the business

+ Prior working on a team with motivated cross-functional individuals within a matrix organization to meet aggressive business demands

+ Strong written and verbal communication skills with ability to relate complex information to both technical and non-technical audiences **Eligibility Requirements**

+ Interested candidates must submit a resume/CV online to be considered.

+ Willingness to travel and work overtime, and on weekends with short notice.

+ Available outside of regular work hours

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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