10 hours

Food Manager

Universal City, CA
  • Job Code
Company NBC Universal

Job Title Food Manager

Jobid 23768-385277

Location: Universal City, CA, 91608, USA

Description **Job Number** 36789BR

**Job Title** Food Manager

**Business Segment** Parks & Resorts

**Sub-Business** USH Food

**Posting Category** Theme Parks – Food and Beverage

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Country** United States

**State** California

**City** Universal City



This position is responsible for providing the leadership, direction and resources to effectively manage multiple quick food service venues, daily departmental operations and special projects in support of the theme park.

Essential Functions:

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and food & beverage operations.

• Create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

• Partner with Human Resources to continuously train and develop restaurant teams through individual performance planning.

• Responsible for performance evaluations, disciplinary recommendations and succession planning.

• Responsible for performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings.

• Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control

• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures.

• Maintain or exceed weekly budgeted operating results: cost of goods, variable labor, safety, guest service, cleanliness and food quality. Responsible for monitoring performance and making recommendations to maximize current trends.

• Communicates on a constant basis with Area Manager regarding restaurant performance and challenges; makes recommendations for improvement when necessary.

• Review and analyze restaurant performance results (financial, guest service & safety) daily while identifying and resolving opportunities with management team.

• Develop and foster open communication and solid working relationships between business units and company departments.

• Takes an active part in recruitment and retention of staff.

• Responsible for developing weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.


• Experience: 5+ years quick service management experience while managing a team of 20+employees

• Working knowledge of Microsoft Office programs such as Word, Excel, and PowerPoint

• Excellent written and verbal communication skills to effectively communicate with all levels of the organization

• Ability to work rotating schedules, holidays, weekends and nights

• Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day

**Desired Characteristics**

• Bachelor’s degree in Business Administration (or related field) preferred

• Certifications: ServSafe, Los Angeles Food Safety, or equivalent preferred; TIPS certified preferred.

• Previous Quick Food service management experience, specifically within the theme park/entertainment industry preferred

• A strong passion for delivering the highest quality of guest service.

• Strong organizational, planning, delegation, mentoring and coaching skills.

• Strong interpersonal and analytical skills

• Strong administrative, organizational, problem solving and project management skills. Able to create and deliver presentations and think creatively.

• Ability to manage effectively under deadlines

• Previous experience with creating and managing budgets

• Theme Park Operations knowledge

• Experience managing in a union environment

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Food Manager

Universal City, CA

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Universal City, CA

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