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General Manager, CityWalk Margaritaville


Universal City, CA
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Job Details

Company NBC Universal

Job Title General Manager, CityWalk Margaritaville

Jobid 23768-381121

Location: Universal City, CA, 91608, USA

Description **Job Number** 36024BR

**Job Title** General Manager, CityWalk Margaritaville

**Business Segment** Parks & Resorts

**Sub-Business** USH Food

**Posting Category** Theme Parks – Food and Beverage

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Career Level** Experienced

**Country** United States

**State/Province** California

**City** Universal City



The General Manager for Margaritaville -City Walk Food will be responsible for the overall operation of the venue, including, but not limited to, the efficient and profitable operation of the venue. This position will directly supervise a team of supervisors and managers and operate a high volume concept in the mixed use entertainment venue.

In the General Manager role, this position will be responsible for the implementation of strategic planning and optimizing restaurant profitability; candidates must also be passionate about quality, cleanliness and guest service standards. The ability to create and foster a cohesive team is a critical piece of this role. Candidates must exemplify excellent planning, delegation, mentoring and coaching skills.

This position will be instrumental in executing strategic plans, while championing guest satisfaction, employee motivation and positive fiscal results. The position will be accountable for achieving all annual operating profit goals through driving sales, developing and retaining exceptional talent and driving operational excellence.

Essential Functions

• Maintain aggressive efforts to achieve or exceed budgeted sales and profit goals.

• Consistently achieve operational excellence

• Management of food, beverage and labor costs through proper and hands on monitoring of all policies and procedures.

• Ensure the highest quality food, beverage, service, sanitation, safety and retail standards are maintained.

• Communicate restaurant results with Senior Management with recommendations for improvement.

• Strictly enforce all cash handling procedures, purchasing and receiving procedures and accounting policies.

• Assist in recruitment, training, developing, coaching, and evaluating employees and Assistant Managers in all aspects of business.

• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor and employment

• Ensure high Team Member and Guest Engagement

• Promote company's mission and values

• Performs other duties as assigned.

Responsibilities include:

• Lead and support management team in training and coaching their staff for “Best in Class” service standards

• Analyze financial reports to quickly identify and address trends and issues in area performance, including cost of goods, variable labor and profitability

• Exceed annual operating profit targets


• 5-7 Years: Retail and/or food & beverage management required; or equivalent combination of education and experience.

• Thorough knowledge of MS Excel, Word, PowerPoint and POS systems

• Ability to work rotating schedules, holidays, weekends and nights

**Desired Characteristics**

• Must have proven success in controlling costs, maximizing profit and directly supervising multiple managers.

• Must have experience in the development and implement of strong SOPs to drive consistency and quality of product and guest services.

• Must be experienced in partnering with culinary team on menu development, culinary and understanding of product quality control tools and metrics.

• Must have experience in leading projects (seasonal promotions, new restaurant projects, remodels, infrastructure projects, etc.) from start to finish with proven track record.

• Proven track record and experience in the development and implementation of strong training programs and tools developed to reduce employee attrition and create internal culture of development for staff.

Ability to achieve results through the flawless execution of strategies and objectives.

• Excellent management skills in leading a diverse team and working under tight and fast track deadlines.

• Strong P&L experience, command of budgeting and costs controls

• Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.

• Ability to effectively communicate across all lines of business, and with all levels of management.

• Strong organizational, planning, delegation, mentoring and coaching skills.

• Ability to deal well with ambiguity and constant change.

• A strong passion for delivering the highest quality of guest service.

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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