14 hours
2018-01-232018-02-21

Global Service Control Director

London
  • Job Code
    37796BR
Company NBC Universal

Job Title Global Service Control Director

Jobid 23768-390419

Location: London, GBR

Description **Job Number** 37796BR

**Job Title** Global Service Control Director

**Business Segment** Operations & Technology

**Sub-Business** International Operations & Technology

**Posting Category** Technology/Engineering

**About Us** Operations and Technical Services (O&TS) is the division that supports NBCUniversal’s full portfolio of production, broadcast and media distribution businesses for both TV and Film. Services provided include technical and on-air operations, technology development, engineering and support, R&D, and corporate services such as real estate, facilities and security. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

**Country** United Kingdom

**State** - -

**City** London

**Responsibilities**

**Qualifications/Requirements**

Responsibilities



- Strong functional expertise, business expertise and people skills to lead our Global Control Operations



- Work with the Leadership to formulate & execute a strategy to set-up, manage and improve the Global Control Operations for Infrastructure to provide leadership and direction for related IT processes



- Responsible for 24x7 Incident Management response organization globally for business critical services



- Responsible for Incident management, Problem management and Change Management



- Implementation of Global Service Transition and Design



- Define, review, analyse and set the action plan to ensure SLA compliance across all the service lines



- Set up governance mechanisms for a hybrid delivery model consisting of both In-house & Managed Services teams



- You will drive a culture of operational excellence by driving continual improvements through automation, self-service and shift left initiatives resulting in improved efficiency



- Partner with various service teams across Cloud Technology, Infrastructure Engineering and Applications Development organizations to drive efficiency improvements



- Drive improvements in availability by creating efficiencies in resolution times and management of high impact incidents



Skills



- Experience in the creation and design of core support operations processes



- Your experience includes leading a complex environment including global 24X7 and multi-geography and matrixed environment and teams



- A combination of IT Infrastructure and Global Delivery experience



- Global working experience, ITIL Service Management, Problem Management, Incident Management, Configuration Management, Service Transition and Change Management



- Experience crafting, implementing and improving core operational metrics and benchmarks for IT support operations



- You will possess an aptitude for translating complex, technical subjects into clear, insightful communications to the business



- Experience with strategic outsourcing vendor relationship management and negotiation



- Excellent administration skills & strong business insight



- Ability to communicate clearly and concisely and to use informed persuasion to influence others



- Strong budget & financial management acumen



- Ability to move between details and the bigger picture.



- You will be comfortable with and embrace change, viewing it as an opportunity to learn and develop



- ITIL certification



NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, colour, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.



The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Global Service Control Director

NBC
London

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London
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