1 day old

Global Service Control Director

Universal City, CA
  • Job Code
Company NBC Universal

Job Title Global Service Control Director

Jobid 23768-389031

Location: Universal City, CA, 91608, USA

Description **Job Number** 37482BR

**Job Title** Global Service Control Director

**Business Segment** Operations & Technology

**Sub-Business** International Operations & Technology

**Posting Category** Technology/Engineering

**About Us** Operations and Technical Services (O&TS) is the division that supports NBCUniversal’s full portfolio of production, broadcast and media distribution businesses for both TV and Film. Services provided include technical and on-air operations, technology development, engineering and support, R&D, and corporate services such as real estate, facilities and security. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

**Country** United States

**State** California

**City** Universal City




+ Experience in the creation and design of core support operations processes

+ Experience includes leading a complex environment including global 24X7 and multi-geography and matrixed environment and teams

+ A combination of IT Infrasturcture and Global Delivery experience

+ Global working experience, ITIL Service Management, Problem Management, Incident Management, Configuration Management, Service Tranisiton and Change Management

+ Experience designing, implementing and improving core operational metrics and benchmarks for IT support operations

+ Must possess an aptitude for translating complex, technical subjects into clear, business-oriented communications

+ Experience with strategic outsourcing vendor relationship management and negotiation

+ Excellent administration skills & strong business acumen

+ Ability to communicate clearly and concisely and to use informed persuasion to influence others

+ Strong budget & financial management acumen

+ Ability to move between details and the bigger picture.

+ Embrace change, viewing it as an opportunity to learn and develop

+ ITIL certification


The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Universal City, CA

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