1 day old

High Volume Recruiting Manager- Parks and Resorts

Universal City, CA
  • Job Code
Company NBC Universal

Job Title High Volume Recruiting Manager- Parks and Resorts

Jobid 23768-374872

Location: Universal City, CA, 91608, USA

Description **Job Number** 34887BR

**Job Title** High Volume Recruiting Manager- Parks and Resorts

**Business Segment** Parks & Resorts

**Sub-Business** USH Human Resources

**Posting Category** Human Resources

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Country** United States

**State** California

**City** Universal City


The Recruiting Operations (Staffing) Manager oversees the day to day operations of Seasonal Recruiters, Skilled Labor Recruiters, and a team of Coordinators whose primary role is to screen and interview ~4,000+ candidates yearly. This critical operation is accountable to achieve one of the most important company’s business outcomes – to staff Universal Studios Hollywood and Universal City Walk for seasonal and year round roles. The Recruiting Manager will guide the operations staffing team to identify new hire employees who can help achieve the company’s mission, which is to deliver extraordinary, fun-filled experiences to our guests, to create an environment where employees are proud to work, and to generate superior financial returns. The Recruiting Operations Manager is tasked with the responsibility of strategic oversight and execution of the applicant tracking system (PageUp), recruitment marketing that attracts top-quality talent, and new hire onboarding.

Managing Execution

• Lead a team of entry-level and skilled Recruiters to develop and implement full-life cycle recruitment using behavioral and competency based interviews and selection processes.

• Develop recruitment strategies to ensure job openings are filled in a timely and cost effective manner.

• Monitor applicant flow, analyze candidate source, quality, and other factors to ensure positions advertised internally and externally are cost effective.

• Proactively identify and execute systematic improvement in hiring processes through the development of best practices and SOP’s to support the team, while ensuring compliance with federal, state and local regulatory requirements.

• Partner with HR Team members and business leaders to evaluate needs, forecast, and prepare annual recruitment budgets in conjunction with monitoring expenditures to comply with budgetary limitations.

• Produce a strategy for candidate pipeline development and sourcing by utilizing all available tools, including but not limited to company website, social media, job boards, employee referral program, recruiting tools and third party assistance.

• Advance the USH brand across the market and professional communities.

• Track and analyze metrics to identify trends and communicate such information in effort to enhance existing selection programs.

• Manage the new hire onboarding process.

Campus and Community Outreach

• Manage and sustain the campus/community/diversity outreach programs and hiring events to highlight USH’s employment profile in efforts to attract a diverse workforce.

• Partner with Talent Acquisition to hire intern and pipeline candidates.

Applicant Tracking System

• Manage the applicant tracking system (ATS), maximize functionality and support software updates and system enhancements.

• Ensure the system is maximized to track applicants from the selection phase through the on-boarding process and create a seamless candidate experience.

• Develop and produce ATS dashboard illustrating progress and opportunities.

• Responsible for ongoing technology development, enhancements related to talent acquisition, to increase efficiency and output.


• Lead three direct reports and manage a team of six.

• Train partners and Team members in the skill of behavioral interviewing on an ongoing basis to ensure effective, legal interviewing practices.

• Establish and maintain relationships with hiring managers to stay abreast of current and future hiring and business needs.

• Ability to adopt additional duties, including long-term and time-sensitive, as assigned.


• Bachelor's degree or equivalent work experience required.

• 5-7 years of recruitment and staff management. Knowledge of high volume recruiting, interviewing and selection processes required.

• Experience in developing and implementing recruitment strategies, marketing plans and programs.

• Display knowledge of principles and procedures for recruitment, selection, training, compensation and benefits, labor relations and negotiation, and HRIS systems.

• Familiarity with specialized sourcing strategies E.g. online social networking, to proactively build candidate pipelines to meet business needs.

**Desired Characteristics**

• Experience in theme park, hospitality or retail industry is highly preferred.

• Excellent leadership/interpersonal skills to establish and maintain effective relationships at all levels of the organization.

• Experience with PageUp or similar applicant tracking system.

• Experience building consensus and integrating processes and procedures across multiple decision-makers in a hybrid corporate structure.

• Strong interpersonal skills and the ability to influence and leverage the organization through knowledge, being savvy, having grace under pressure and confidence.

• Excellent presentation, communication and organizational skills. Hands on, self-starter.

• Aptitude for adopting and handling immediate priorities while anticipating and planning for future needs.

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.


  • Legal

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Universal City, CA

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Universal City, CA

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