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IT Help Desk Analyst


Stamford, CT
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Job Details

Company NBC Universal

Job Title IT Help Desk Analyst

Jobid 23768-365455

Location: Stamford, CT, 06912, USA

Description **Job Number** 33049BR

**Job Title** IT Help Desk Analyst

**Business Segment** Operations & Technical Services

**Sub-Business** Technology

**Posting Category** Technology/Engineering

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

**Career Level** Experienced

**Country** United States

**State/Province** Connecticut

**City** Stamford


NBC Sports is synonymous with superior production that elevates the event, broad promotion, and mutually-beneficial partnerships. Known as America’s Olympic Network, NBC has broadcasted 14 Olympic Games including the 2014 Olympic Winter Games, more than any other network. NBC Olympics is also renowned for its award-winning production including more than 90 Emmy Awards. Its ability to amass large audiences with broad promotion, particularly for the Olympics, has resulted in NBC Sports broadcasting nine of the top 10 most-watched events in U.S. television history, including the 2012 London Olympic Games which stands at No. 1 all time with 217 million viewers. In 2009, NBC Sports won the prestigious Peabody Award for its production of the Beijing Games and was named ‘Best in Sports Television’ at the Sports Business Awards.

Role Purpose

Provide routine maintenance of the NBC Sports Group computer desktop environment by analyzing and resolving computer hardware & software issues, installing hardware and software and supporting local and remote NBC Sports Group users. Tasks include general end user support and performing hardware/software maintenance, upgrades and configurations.

Candidates will need to possess good knowledge of the broadcast industry, excellent communication skills, the ability to work effectively under pressure and to creatively diagnose and resolve hardware, software and network issues.


+ Primary responsibility is end user support and customer service.

+ Follow standard Helpdesk operating procedures; accurately log and resolve all tickets using ticket tracking software.

+ Troubleshoot and resolve issues associated with PC’s, laptops, network, local servers, printers, remote access and file shares.

+ High level of experience with Apple OS X, Microsoft Windows (desktop/server); Linux/Unix a plus

+ Diagnose and resolve technical hardware and software issues

+ Respond to requests for technical assistance in person, via phone, electronically

+ Log all help desk interactions - administer help desk software

+ Identify and escalate situations requiring urgent attention - redirect problems to appropriate technical resources

+ Track and route problems and requests and document resolutions

+ Become familiar with each sports department and their respective applications.

+ Learn fundamental operations of commonly used software, hardware, and other equipment.


Basic Qualifications

+ Bachelor’s degree from an accredited college; or related experience and/or training; or equivalent combination of education and experience.

+ At least four (4) years of IT analyst experience.

+ Ability to provide technical support over the phone; good phone skills, professional demeanor, previous customer service experience strongly desired.

+ Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.Eligibility Requirements

+ Interested candidate must submit a resume/CV through to be considered (note job #: )

+ Must be willing to work in Stamford, Connecticut

+ Must be willing to work some evenings/weekends

+ Must have unrestricted work authorization to work in the United States

+ Must be 18 years or older

**Desired Characteristics**

+ Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.

+ Creativity. Ability to work around problems and come up with creative solutions.

+ Ability to work with or without direct supervision.

+ Some travel within U.S. on Sports Remotes on an as needed basis.

+ Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

+ Ability to utilize the applications for Microsoft Office for support, reporting and documentation.

+ Excellent oral and written communication skills

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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