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IT Support Administrator

NBC


Location:
San Diego, CA
Date:
09/19/2017
2017-09-192017-10-18
Job Code:
35305BR
Categories:
  • Management/Finance/Administration/IT
NBC
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Job Details

Company NBC Universal

Job Title IT Support Administrator

Jobid 23768-377331

Location: San Diego, CA, 92108, USA

Description **Job Number** 35305BR

**Job Title** IT Support Administrator

**Business Segment** Owned Stations & Affiliate Relations

**Sub-Business** NBCUOTS - KNSD

**Posting Category** Technology/Engineering

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

**Career Level** Entry-Level

**Country** United States

**State/Province** California

**City** San Diego

**Responsibilities**

• Serve as the first point of contact for end users seeking technical assistance

• Respond to tickets in a timely matter and be able to provide basic support, and reassign tickets to IT Analyst as needed

• Utilize two separate ticketing systems, ServiceNow and Fresh Service

• Provide desk side support as needed.

• Follow-up with end users and update customer status and information in the ticketing system

**Qualifications/Requirements**

Basic Qualifications:

• GED or High School Diploma

• Experience with windows operating systems (server and desktop), basic networking functions (port forwarding, DHCP, etc) and troubleshooting peripherals and mobile devices

• Exceptional communication and documentation skills

• Excellent organizational skills

• Must be able to lift 40 lbs

• Must be able to work flexible schedules which may include early mornings, late nights and/or weekends as needed.



Eligibility:

• Interested candidates must submit a resume/CV through the www.nbcunicareers.com site

• Must be willing to work at the station in San Diego location

• Must be 18 years or greater

• Must have unrestricted work authorization to work in the United States

• Must have valid driver’s license

• Must have ability to work any of a 24x7 shift

• Must accept Solutions, NBCUniversal’s Dispute resolution program

**Desired Characteristics** • Bilingual (English/Spanish) a plus



We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.



The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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