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Lead Attendant, Rental Services-Universal Orlando Resort


Orlando, FL
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Job Details

Company NBC Universal

Job Title Lead Attendant, Rental Services-Universal Orlando Resort

Jobid 23553-75934312116

Location: Orlando, FL, 32806, USA

Description Job Description

SUMMARY: Supports management in directing and coordinating activities of department and employees by performing the following duties. Provides leadership and direction while overseeing rental sales and services.


+ Provides work direction to team members. Communicates performance, behavior standards, and expectations; provides training and feedback for recognition and performance improvement and uses the Lead Observation report to support managerial and supervisory documentation.

+ Verifies cash drawers, performs spot audits, reconcile discrepancies and documents appropriate paperwork.

+ Assists with training new and current employees, coaches and provides proper sales techniques, responds to questions from guests and team member and resolves issues as necessary.

+ Performs job duties as described in non-lead job description.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.

+ Perform other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Consistent attendance is a job requirement.


+ High school degree or GED.


+ Year: Six months to one year experience providing work direction preferred, three months cash handling and guest services experience preferred. See specific job description; or equivalent combination of education and experience.


+ Completion of Lead Foundations course and demonstration of proficiency in division-specific Lead accountabilities as defined by the Post Training Technical Assessment.


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) stand, talk or hear.

+ Frequently (1/3 to 2/3 of the time) walk, use hands to finger, handle or feel objects, tools or controls; lift and/or move up to 50 pounds.

+ Occasionally (1/3 of the time or less) sit, reach with hands and arms.

+ Specific vision requirements for this role may include: close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) be exposed to outdoor weather conditions.

+ Frequently (1/3 to 2/3 of the time) be exposed to work near moving mechanical parts, risk of electrical shock.

+ While performing this job, the noise level in the work environment is: Moderate Noise (Examples: business office with typewriters and/or computer printer, light traffic).

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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