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Manager, CRM Salesforce Systems


New York, NY
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Job Details

Company NBC Universal

Job Title Manager, CRM Salesforce Systems

Jobid 23768-364961

Location: New York, NY, 10176, USA

Description **Job Number** 32955BR

**Job Title** Manager, CRM Salesforce Systems

**Business Segment** Operations & Technical Services

**Sub-Business** Technology

**Posting Category** Technology/Engineering

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

**Career Level** Experienced

**Country** United States

**State/Province** New York

**City** New York


+ Manage day-to-day operational support for NBC Stations and TLMD Stations Salesforce platforms

+ Understand business processes and procedures supported by the Stations CRM systems, end-to-end CRM systems functionality, all and integrations between other Traffic, Sales, and DWH systems

+ Build effective partnerships with multiple business stakeholders and act as liaison between them and Stations CRM Technology Team

+ Lead a team of onshore and offshore CRM developers

+ Manage system enhancements and upgrades, including but not limited to Salesforce releases, native Salesforce capability rollouts, integrations, new reports, new screens, new functionality, and new interfaces

+ Troubleshoot and manage resolution of reported issues

+ Oversee and continuously improve processes for approving, prioritizing and scheduling defect/issue resolutions, enhancements, maintenance related activities, and projects

+ Manage execution of identified projects and initiatives, including but not limited to:

+ NBC and TLMD Salesforce platforms consolidation

+ RSNs Integration

+ Operational and analytical reporting and dashboarding

+ Lead project scoping, time and cost estimation efforts of all potential CRM projects and initiatives

+ Manage budget and schedule, identify risks, and resolve issues

+ Communicate plan, timeline, status, risks to business key stakeholders and IT Leadership

+ Continuously assess overall platform health status, opportunities, gaps and recommend/design overall platform strategy and roadmap

+ Gather, document, and gain approval of business requirements

+ Present/Review requirements to CRM developers and create a technical plan, design, and development timeline

+ Collaborate with the Salesforce platform owner as well as other CRM leaders within the entire organization

+ Collaborate with Business Intelligence Manager on tasks requiring DWH initiatives/fixes. Ensure proper procedures and checks are in place for the Wide Orbit, Donovan, Operative, and DWH systems integrations

+ Collaborate with Quality Assurance Manager for ongoing quality assurance test planning and execution

+ Collaborate with other Traffic and Sales System owners as required to support existing integrations

+ Assist with further refining Stations’ sales process & technology opportunities

+ Perform other duties as assigned


+ Bachelor’s Degree required in computer science, information systems or related field

+ Salesforce expertise a must (Accounts, Deals, Opportunities, Reports, etc.)

+ Minimum 5 years Salesforce project implementation and Technology support experience

+ Minimum 5 years business analysis and project management experience

+ Proven experience and understanding of the full system development life cycle and the dynamics of application development projects using Agile and Waterfall methodologies

+ A demonstrated track record of success in developing excellent relationships with key business partners and stakeholders

+ Skilled project manager with strong analytic skills and proven ability to deliver multiple, concurrent and inter-related initiatives on time and within budget

+ Skilled in reviewing functional and non-functional requirements and design specifications

+ Skilled in SDLC and project methodologies for software development

+ Skilled in coordinating testing, test case development and deployment plans

+ General experience using defect tracking and change management processes, metrics and tools

+ Proven experience working on production support as well as new projects

+ Proficient with Microsoft Office

+ Excellent communication, presentation & analysis skills with solid business acumen

**Desired Characteristics**

+ Familiarity with Media Entertainment

+ Project Management Certification (PMP, Six Sigma Greenbelt, etc.)

+ certifications (Application Admin, Application Developer, etc.)

+ Familiarity with datawarehousing tools and concepts

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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