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Manager, Park Services (3rd Shift)-Universal Orlando Resort


Orlando, FL
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Job Details

Company NBC Universal

Job Title Manager, Park Services (3rd Shift)-Universal Orlando Resort

Jobid 23553-76720240037

Location: Orlando, FL, 32806, USA

Description Job Description

SUMMARY: Responsible for coordination of all functions relating to Park Services.


+ Manage all Supervisors and employees, setting work expectations and leadership standards as well as specific work location efficiency techniques.

+ Offer consistent and timely feedback to Supervisors and employees to ensure proper communication and effective professional growth.

+ Observe and make recommendations to operational functions, job duties and operating procedures to best suit the department and serve the guests.

+ Review and adjust line schedules, budgets and operating costs to conform to the latest business climate and identify savings whenever possible.

+ Ensure Supervisors and Team Members are receiving appropriate feedback and training tools necessary for success, growth and development within the department and company.

+ Motivate Supervisors and employees to receive 100% work time effectiveness and efficiency.

+ Build relationships within the company that benefit the department and ensure cohesiveness throughout the resort.

+ Perform administrative duties which include: Supervisor evaluations, weekly training projections, monthly training budgets, line schedule revisions, Supervisor developmental plans, management scheduling, review of all employee evaluations, PPA's and counselings.

+ Conduct weekly management staff meetings and coordinates employee staff meetings.

+ Coordinate all incentive programs and employee appreciation programs.

+ Develop action plans for TSAT, GSAT and GSERV ratings and communicate these findings to staff.

+ Review all product orders to ensure proper product ordering and maintain cost parameters. Develops operational plans for events such as Halloween Horror nights, Grad Bash, Grinchmas and productions.

+ Serve as liaison for Contract labor company and reviews all operating procedures, hours used and monies spent.

+ Oversee and coordinates volunteer opportunities for the department.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.

+ Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY: 3 Supervisors direct, 65 employees indirect with 50% of time supervising. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.

+ Ability to write reports, business correspondence and procedure manuals.

+ Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

+ Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.

+ Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

+ Ability to deal with problems involving several concrete variables in standardized situations.

Consistent attendance is a job requirement.


+ High school degree or GED required.


+ 5-7 years' park services/cleaning experience and 1-3 years' management experience required.

+ 5-7 years of management experience preferred; or equivalent combination of education and experience


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) talk or hear.

+ Frequently (1/3 to 2/3 of the time) stand; walk; and sit.

+ Occasionally (1/3 of the time or less) use hands to finger, handle or feel objects, tools or controls; climb or balance; stoop, kneel, crouch or crawl; reach with hands and arms; and lift and/or move up to 50 pounds.


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) be exposed to outdoor weather conditions.

+ Frequently (1/3 to 2/3 of the time) be exposed to vibration.

+ Occasionally (1/3 of the time or less) be exposed to wet, humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; and toxic or caustic chemicals.

+ Work in an environment where the noise level is loud.

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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