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Manager, Site Operations (New Jersey)


Englewood Cliffs, NJ
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Job Details

Company NBC Universal

Job Title Manager, Site Operations (New Jersey)

Jobid 23768-382529

Location: Englewood Cliffs, NJ, 07632, USA

Description **Job Number** 36288BR

**Job Title** Manager, Site Operations (New Jersey)

**Business Segment** Operations & Technical Services

**Sub-Business** Technology

**Posting Category** Technology/Engineering

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

**Career Level** Experienced

**Country** United States

**State/Province** New Jersey

**City** Englewood Cliffs


Essential Functions:

The Manager is responsible to oversee daily operations within the designated Technology offices in all areas of workplace services including reception, security, safety and more.

+ Provide local presence for IT Facilities & Logistics team in support of Technology clients’ assistance with logistics, on/off-boarding, issues/concerns/questions specific to Technology Center

+ Create/process tickets and work orders for space readiness: (i.e. desk phone, port activation, cleanliness, keys, name plates, optimizing furniture, ergo requests and more)

+ Conducts/participates in Workplace Technology meetings on IT Facilities projects. Serve as liaison between the client and all other project resources.

+ Facilitate Center-wide communications on behalf of IT Facilities, EC Facilities, and others as approved (i.e. drills, power shut downs, road closures, special events and more)

+ Partner with stakeholders and associated departments to plan, coordinate, customize and implement events such as: Employee Engagement Events, Tech Center tours, Town Halls and Special Events and more

+ Conduct monthly meeting with key Tech. Center stakeholders to gather feedback, requirements and collaborate on initiatives

+ Meet with client/representative prior to each project to define project requirement, identify success factors, develop measurement tools and communicate measureable added value to client

+ Identify client critical environments, change control processes and formulate successful plan for relocations

+ Identify cost saving opportunities on all projects/events/initiatives

+ Liaise with East Coast Facilities to address building issues and client concerns and ensure follow-up/closure

+ Identifies problems and recommends/implements solutions in a proactive and timely manner

+ Collaborates closely and maintains effective communication with Facilities Client Services Leader, PM and others within Corporate Facilities, consultants, contractors and vendors, with respect to schedule, budget and consultant performance

+ Identify and assist in development and implementation of innovations, best practices, and standard operating procedures to elevate team performance

+ Oversee office maintenance including ongoing cleanliness and neatness of the office, kitchen, safety issues and repairs ensuring the overall maintenance and upkeep of the facilities are well managed

+ Address ongoing equipment and office flow needs

+ Oversight management of office supplies including inventory control, cost control, ordering, stocking etc. and controlling special orders

+ Oversee office security needs, working with building management, EH&S and Security as necessary regarding security issues, concerns and procedures

+ Assist with Safety Team & Floor Warden responsibilities as needed and coordinates procedure review meetings with Technology Floor Wardens and Safety.

+ Maintains accurate and consistent electronic files and documentation and store on a department shared drive.

+ Recommends and implements improvements to e-files documentation and storage tools and processes

+ Generate reports and space audits, updates databases/floor plans/spreadsheets and publishes on shared drive

+ Provide weekly department activity/status updates and requested reports/metrics to Director

+ Identify client critical environments, change control processes and formulate and implement successful plan and associated tickets for relocations

+ Must cross-train with NY Technology Site Ops Manager in order to provide support as needed and fill-in for each other as needed

+ Embraces change and works well in a dynamic environment

+ Highly organized with strong analytical skills

+ Ability to multi-task and work both in a team and independently

+ Other duties/projects as assigned by department Director



+ Must be willing to work in NJ and NY

+ High school diploma is required; BA/BS degree preferred

+ Preferred 3 years of related experience as a Manager or comparable level, or an equivalent combination of education/experience

+ Strong computer skills and expert knowledge of all Microsoft Office programs especially Excel reporting, PowerPoint, Access/SharePoint and Visio. Working knowledge of CAD & Service Now desirable

+ Excellent verbal and written communication skills with a diverse group of associates, including a professional phone manner and in-person presence

+ Advanced people and leadership skills

+ Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service and response

+ Demonstrated ability to handle multiple requests and work in a fast paced office environment with a proven record of effecting strategic change and initiatives where prudent

+ Demonstrates effective and professional service orientation and builds appropriate rapport with internal and external contacts, while maintaining accountability

+ Attention to detail and demonstrated initiative; self-starter who is organized with strong decision-making capability and emotional maturity

+ Must maintain regular and acceptable attendance at such level as is determined at the company’s sole discretion

+ Must be available and willing to work extended hours per day including occasional weekends and holidays when needed

+ Ability to read furniture plans, and space planning concepts preferred

+ Experience with Ergonomics and OSHA standards preferred

+ Occasional lifting, up to 50 pounds

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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