10 hours

Part-Time Partner Care Services Specialist - GolfNow

Orlando, FL
  • Job Code
Company NBC Universal

Job Title Part-Time Partner Care Services Specialist - GolfNow

Jobid 23768-387493

Location: Orlando, FL, 32806, USA

Description **Job Number** 37197BR

**Job Title** Part-Time Partner Care Services Specialist - GolfNow

**Business Segment** NBC Sports Group

**Sub-Business** Golf Channel

**Posting Category** Sales

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

GolfNow, a division of Golf Channel is the internet’s largest online tee time reservation service, trusted by more than 1.5 million golfers. Using leading-edge technology, GolfNow provides more ways for golfers to stay connected to their favorite golf courses and tee times through the web, e-mail and mobile applications. As a partner to golf courses, GolfNow provides turnkey solutions to their operations (www.golfnowsolutions.com) with the main areas of focus on:

• Online marketing and distribution of tee times

• Web hosting, development and customer management solutions

• Revenue optimization, database expansion and other course products

**Country** United States

**State** Florida

**City** Orlando


Reporting to the Partner Care Services Manager, this position will be responsible for daily operations and systems support for golf course partners. There is also possibility for expansion/specialization through different levels of internal certifications.

Who We Are and How We Do It:

+ Partner Service is on the front line of our business, so you will provide top-tier service to all of our course partners

+ Every day you will be speaking with clients from different golf courses all with different questions! Be flexible and learn quickly in your first couple months

+ This is a team environment, meaning the specialist is always curious for more and willing to help their fellow team members

+ Helping both clients and other team members will help you grow in your product knowledge on a daily basis

+ In addition to the team player attitude, the specialist always finds a way to “Yes!” for their course partners

+ With your time on the team, you will also have the opportunity to take on projects that better our Cares department. We encourage new project ideas as well, just bring them up in the weekly meeting roundup! The Partner Care Services Specialist day-to-day responsibilities:

+ Manage all internal request queues (Inventory Updates, Promo Codes, Project Cases, etc.)

+ Respond to inbound correspondence, both through email and by phone, from course partners related to the operations and administration of GolfNow on and as needed basis

+ Participate in outbound sales initiatives and projects as they arise

+ Become an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com

+ Consistently hit metrics defined by cases closed, client surveys, and inbound/outbound calls

+ Conduct weekly Quality Assurance for other team members

+ Create email blasts and promo codes


Basic Qualifications

+ Minimum of 1 year experience (including Internships) in a fast paced corporate environment

+ Proven skills and experience working with Excel and Google Docs

+ Must have experience working in a team oriented environment

+ Schedule will be flexible and will include work in the evening and on weekends and holidays. The hours of operation for the Partner Services team are 7 am to 10 pm ETAdditional Job Requirements

+ Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #:37197BR)

+ Must be willing to work in Orlando, FL

+ Willingness to work on weekends with short notice

**Desired Characteristics**

Desired Qualifications

+ College degree preferred

+ Background in golf industry preferred

+ Sales experience preferred

+ Detail oriented self-starter with outstanding interpersonal skills both verbal and written

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Part-Time Partner Care Services Specialist - GolfNow

Orlando, FL

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Orlando, FL

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