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Partner Care Specialist - GolfNow

NBC


Location:
Orlando, FL
Date:
08/18/2017
2017-08-182017-09-16
Job Code:
34973BR
NBC
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Job Details

Company NBC Universal

Job Title Partner Care Specialist - GolfNow

Jobid 23768-375320

Location: Orlando, FL, 32806, USA

Description **Job Number** 34973BR



**Job Title** Partner Care Specialist - GolfNow



**Business Segment** NBC Sports Group



**Sub-Business** Golf Channel



**Posting Category** Sales



**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.



Driven by Golf Channel, GolfNow (www.golfnow.com) is the internet’s largest online tee time reservation service, trusted by more than 1.5 million golfers. Using leading-edge technology, GolfNow provides more ways for golfers to stay connected to their favorite golf courses and tee times through the web, e-mail and mobile applications. As a partner to golf courses, GolfNow provides turnkey solutions to their operations (www.golfnowsolutions.com) with the main areas of focus on:



+ Online marketing and distribution of tee times

+ Web hosting, development and customer management solutions

+ Revenue optimization, database expansion and other course products



**Career Level** Entry-Level



**Country** United States



**State/Province** Florida



**City** Orlando



**Responsibilities**

The primary function of the GolfNow Cares Specialist is to field incoming calls, assess the needs of our golf course partners, create a case inside of our CRM, and route the partner to the correct team within our support department. Our specialists acquire knowledge of commonly used concepts, practices and procedures in the golf industry and computer technology. In addition, this position will assist in daily operations and system support for golf course partners. There is also possibility for expansion/specialization through different levels of internal certifications.



Job Duties



+ Provide excellent telephone and email Support in a fast paced and high volume environment

+ Log all issues in CRM package to manage work flow and for future knowledge base reference

+ Collaborate with teammates, requesting help or offering help to others in team environment

+ Utilize experiential learning to increase knowledge of both the industry and technology

+ Show initiative by making product suggestion or noting improvements in internal processes

+ Become an expert in our Support team’s roles and technology platforms to properly route our partners

+ Become an expert in use of GolfNow Central, GolfNow’s management software that powers the tee time inventory and information provided on GolfNow.com

+ Consistently hit metrics defined by cases closed, client surveys, and inbound/outbound calls



**Qualifications/Requirements**

u>Additional Job Requirements



+ Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #:34973BR)

+ Must be willing to work in Orlando, FL

+ Willingness to work weekends and outside of standard business hours (9:00am-5:00pm)



**Desired Characteristics**

Desired Qualifications



+ Associate’s degree is preferred

+ Golf knowledge

+ Proven analytical and problem solving skills essential

+ Thrive in a high paced environment

+ Well organized with attention to detail

+ Remote troubleshooting experience

+ Detail oriented self-starter

+ Outstanding interpersonal skills both verbal and written





























We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.



The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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