1 day old

Retail Operations, Manager

Universal City, CA
  • Job Code
Company NBC Universal

Job Title Retail Operations, Manager

Jobid 23768-389909

Location: Universal City, CA, 91608, USA

Description **Job Number** 37691BR

**Job Title** Retail Operations, Manager

**Business Segment** Parks & Resorts

**Sub-Business** USH Retail

**Posting Category** Theme Parks

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Country** United States

**State** California

**City** Universal City



This position is responsible for providing the leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.

Essential Functions:

• Executes strategic plans to optimize store profits while maintaining quality, cleanliness and Guest Service standards. Consistently drive process improvements and efficiencies to enhance Guest Service and retail store operations.

• Create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

• Responsible for continuously train, develop and promote the team through individual performance planning.

• Responsible for performance development including administering discipline, resolving employee relation’s issues and conducting individual and team meetings. Responsible for development of staff including training, mentoring and coaching.

• Accountable for maximizing daily sales and effectively managing costs, labor, inventory and cash control, while focusing on exceeding annual EBITDA targets.

• Communicates on a constant basis with Area Manager regarding Retail Stores and staff performances and challenges.

• Takes an active part in recruitment and retention of staff.

• Ensures that shopper reports are within acceptable levels.

• Responsible for developing weekly schedules, with a focus on maintaining staffing levels that satisfy budget as well as guest service goals.

• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment and Union guidelines, as well as Company policies and procedures.

• Maintain or exceed weekly budgeted variable operation results: shrink, variable labor, safety, guest service, cleanliness and visual/merchandising presentation. Responsible for monitoring performance and making recommendations to maximize current trends.

• Communicate on a regular basis with Area Manager regarding locations performance and challenges; make recommendations for improvement when necessary.

• Review and analyze store performance results daily while identifying and resolving opportunities with management team.


• Experience: 3+ years of high volume retail store management experience.

• Minimum High School Diploma or GED equivalent.

• Working Knowledge of Windows (Word, Excel, POS). Excellent written communication skills to effectively communicate with all levels of the organization

• Ability to work rotating schedules, holidays, weekends and nights

**Desired Characteristics**

• Education: Bachelor’s degree in Business Administration (or related field), or 5 years Industry experience preferred

• Previous retail management experience, specifically within the theme park/entertainment industry preferred

• A strong passion for delivering the highest quality of guest service.

• Ability to achieve results through the flawless execution of strategies and objectives

• Ability to communicate effectively with vendors and employees and all levels of management regarding the operation.

• Strong organizational, planning, delegation, mentoring and coaching skills.

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Retail Operations, Manager

Universal City, CA

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Universal City, CA

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