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Senior Manager, Operations New Attraction Development-Universal Orlando Resort


Orlando, FL
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Job Details

Company NBC Universal

Job Title Senior Manager, Operations New Attraction Development-Universal Orlando Resort

Jobid 23553-77359928062

Location: Orlando, FL, 32806, USA

Description Job Description

JOB SUMMARY: Acts as a liaison between Operations and Universal Creative Project Teams. Assists Project Teams with oversight of the design, construction, build out and operational transition of all new attractions to ensure that Operations’ requirements are incorporated. Manages full life cycle projects including operational queue and team member facility design, construction, staffing, commissioning, training, and grand opening operations. Oversee the new venue management team during Commissioning, Training, and Opening prior to handing venue over to the park.


+ In collaboration with Universal Creative, provide operational input and operationally design new attractions, and attraction updates, that meet ASTM, OSHA, and Universal Operational specifications, while ensuring that all operational needs are met for all operational support groups. Responsible for reviewing Ride Technology Design, Facility Design, Construction Drawings and Operational Training Materials creation, revisions, and management.

+ Manage the opening of new venues. Includes overseeing staffing, training material, commissioning management, and collaboration with the Marketing Events, and Public Relations team to ensure a smooth opening. Instrumental in closing of venues for Creative Obsolescence work, and for new Attraction Development. Manages staffing relocation, announcement plan, and salvage plan.

+ Oversee Obsolescence Attraction Upgrades. Create an understanding of the existing venue, and work with Universal Creative to ensure creative design intent is met, while maintaining or improving operational performance. Work with the park to identify and understand areas of potential improvements and work to incorporate those into the UC plan.

+ Manage Operations Budgeting and Equipment Purchasing, Design, and Manufacturing, including 3D glasses, and any new equipment needed for new attractions.

+ Oversee new Attraction Punch list and Sustainability. After a ride is opened, manage the punch list, and the long term sustainability of all operational issues that occur in the first six months of operation.

Additional information:Manages the Manager of new Attractions, who manages 2-5 supervisory positions. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

SCOPE: High level of decision-making. Influences decisions requiring high degree of tact. Budget management is essential. High level of operational planning. Strong focus on scheduling, and projecting future milestones.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

+ Presentation/Facilitation Skills: Ability to effectively present information in one-on-one and large group situations to clients, and other employees of the organization.

+ Knowledge of ASTM, and OSHA policy, and ability to interpret internal procedures.

+ Computer Skills: Individual must be proficient in Microsoft Office – Word, Excel, PowerPoint, and SharePoint.

+ Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


+ High school degree or GED: Required

+ Technical school: Not Required

+ Associate’s degree (AA)(list discipline(s)):Required

+ Bachelor’s degree(list discipline(s)):Preferred

+ Master’s degree in(list discipline(s)): Not Required


+ 7 years of management experience, including:

+ Front Line Operation Supervision: 3-5 years

+ Project Management: 1 year

+ Attraction Management: 3-5 years

+ or equivalent combination of education and experience.


+ ASTM, NAARSO certifications preferred.


+ Specific vision requirements for this role may include: close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) [Talking, Repetition of keyboard, typing, and mouse, maintaining alertness & attentiveness for up to 4 hours]

+ Frequently (1/3 to 2/3 of the time) [Standing for long periods of time, sitting for prolonged periods of time, walking for prolonged periods of time]

+ Occasionally (1/3 of the time or less) [Hearing audible alarms, voice commands, & background noise, use of hands and fingers to grip, pinch, handle or feel objects, climb ladders & stairs, ability to work in heights for prolonged periods of time, lifting up to 25 pounds, pushing up to 25 pounds, ability to work in an environment with flashing lights, ability to maintain alertness, focus, and maintain concentration]

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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