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Senior Product Manager, E-Commerce


Universal City, CA
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Job Details

Company NBC Universal

Job Title Senior Product Manager, E-Commerce

Jobid 23768-361855

Location: Universal City, CA, 91608, USA

Description **Job Number** 32341BR

**Job Title** Senior Product Manager, E-Commerce

**Business Segment** Parks & Resorts

**Sub-Business** USH Marketing and Sales

**Posting Category** Marketing

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Career Level** Experienced

**Country** United States

**State/Province** California

**City** Universal City


The Senior Product Manager, E-Commerce will plan, develop and oversee the strategy and feature development that will support marketing and sales objectives while driving revenue growth on the organization’s digital products including Universal Studios Hollywood and Halloween Horror Nights online properties. This person will partner with marketing, sales, technology and internal teams to create an unparalleled guest experience that reinforces brand education and persuasion, optimizes customer experience, and that ultimately increases conversion rates, average order value, revenue and other online KPIs.


•Delight our customers - lead the effort to enhance the online customer experience with content and features that reinforce brand persuasion, functionality and ultimately drive conversion, revenue and attendance for the Universal Studios Hollywood and Halloween Horror Nights brands

•Create and maintain product roadmap aligned to organization’s priorities and product strategy

•Work closely with marketing and business stakeholders to translate product features and functionality into detailed user stories and product requirements

•Understand user needs, evolving market trends, innovations, and competitive offerings to grow and develop new and existing products to support brand initiatives

•Lead conversion program strategy across channels, including, B2C, B2B and international offerings

•Lead product (tickets, hotels, packages, ancillary) marketing and merchandising strategy for the online ticket stores based on strategic priorities

•Develop the annual E-Commerce plan and budget and manage effectively

•Demonstrate market knowledge - passionate about retail, entertainment, theme park tech, should be current with emerging technologies for commerce as digital technology evolves

Design & Development:

•Create shared vision with teams through user story mapping, functional specs, and clear user stories

•Practice ruthless prioritization – align delivery with customer and stakeholder needs

•Understand and clearly communicate tradeoffs in product development

•Drive execution of initiatives from conception through launch including gathering requirements and creative assets

•Be a thought leader and champion user-centered design best practices, including mobile first thinking in development of new and existing products

•Define and communicate clear business and technical requirements for developers

•Inspire teams to deliver against prioritized initiatives aligned to the roadmap

•Help drive and participate in rigorous QA cycles to ensure functionality and content integrity

•Consistently utilize A/B, and multivariate testing data to effectively inform and drive progress

•Drive process improvement for site content updates, focusing on speed-to-market and efficiency

•Opportunity to coach/mentor junior product management staff

Accountability & Reporting:

•Develop standard reporting and analysis dashboards that effectively communicates to senior leadership the results and business impact of E-Commerce initiatives

•Analyze product performance and customer feedback and respond quickly to iterate improvements

•Intense focus on using data to drive decision-making process on future development and testing


•5+ years of experience in E-Commerce and/or Product Management for web properties preferably for B2C, B2B and international channels with an emphasis on name brand travel or retail sectors

•Interactive product development experience that has materially contributed to growing online revenue within the context of a consumer oriented E-Commerce business

•Experience leading the evolution of an online product development lifecycle over multiple releases

•Possess understanding of the best practices in user experience, usability and user interface design

•Present a successful track record partnering with engineering in the development and delivery of site features/functionality

•Knowledge of Agile methodologies: running daily stand-ups, sprint planning, lean product testing, etc

•Familiarity with content management tools, JIRA (or similar project management tools), and Omniture (or similar digital analytics)

**Desired Characteristics**

•Excellent written and verbal communication skills with experience in developing compelling presentations and presenting to senior management

•Equally effective and influential communicator in formal and informal settings with senior executives, peers, and potential business partners

•Ability to manage multiple projects at once with a sense of urgency required to work in a deadline driven environment

•Diligent, flexible, resourceful, independent worker with a strong work ethic

•Strong communicator capable of delivering concise messages to various audiences

•Positive attitude, team player with professional demeanor

•Intellectual curiosity and strong willingness to learn

•An extraordinary team player that thrives in a fast-paced, high-growth, entrepreneurial environment where quality and speed of decision making and execution are critical

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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