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Senior User Experience (UX) Researcher, CNBC


Englewood Cliffs, NJ
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Company NBC Universal

Job Title Senior User Experience (UX) Researcher, CNBC

Jobid 23768-377575

Location: Englewood Cliffs, NJ, 07632, USA

Description **Job Number** 35363BR

**Job Title** Senior User Experience (UX) Researcher, CNBC

**Business Segment** CNBC

**Sub-Business** CNBC Digital Technology and Product

**Posting Category** Digital Media

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About CNBC: With CNBC in the U.S., CNBC in Asia Pacific, CNBC in Europe, Middle East and Africa, CNBC World and CNBC HD, CNBC is the recognized world leader in business news and provides real-time financial market coverage and business information to approximately 371 million homes worldwide, including more than 100 million households in the United States and Canada. CNBC also provides daily business updates to 400 million households across China. The network's 15 live hours a day of business programming in North America (weekdays from 4:00 a.m. - 7:00 p.m. ET) is produced at CNBC's global headquarters in Englewood Cliffs, N.J., and includes reports from CNBC News bureaus worldwide. CNBC at night features a mix of new reality programming, CNBC's highly successful series produced exclusively for CNBC and a number of distinctive in-house documentaries.

CNBC also has a vast portfolio of digital products which deliver real-time financial market news and information across a variety of platforms. These include, the online destination for global business; CNBC PRO, the premium, integrated desktop/mobile service that provides real-time global market data and live access to CNBC global programming; and a suite of CNBC Mobile products including the CNBC Real-Time iPhone and iPad Apps.

**Career Level** Experienced

**Country** United States

**State/Province** New Jersey

**City** Englewood Cliffs


CNBC Digital Product & Design is seeking a Senior User Experience (UX) Researcher to join our team to drive user research, analysis and testing of prototypes and designs across the digital properties of CNBC. You will collaborate with UX / design team, product owners, data analytics, developers and marketing to identify areas of research focus and oversee the execution and reporting of your findings and be able to provide recommendations for improvement. A successful UX Researcher will evangelize the importance of user research across the organization, be able to work with minimal supervision on multiple concurrent projects and ultimately build a research team.


• Lead qualitative and quantitative user research initiatives that inform critical decisions for current and future CNBC Digital products

• Lead and incorporate a variety of research methodologies such as moderated usability testing, contextual inquiries, surveys, card sorting activities, persona/scenario development, and unmoderated or remote studies

• Plan, conduct, research, analyze and synthesize usability studies, behaviors and trends into actionable recommendations that inform requirements, design strategy and execution

• Work with product owners and designers to assess project needs and develop appropriate research plans to support their objectives

• Assist in development of innovative solutions for existing user experience issues, create effective strategies to implement UX changes, perform task analysis, and execute prototype testing

• Create reports based on market trends and user surveys, analyzing the information and relaying observations to inform design and product teams

• Must be willing to work in Englewood Cliffs, NJ—perks include free shuttle, free gym, dry cleaning/shoe shine services, full-service cafeteria, food trucks, and more!

**Desired Characteristics**

The Ideal Candidate:

• Can demonstrate an in-depth understanding of qualitative and quantitative research methods, user-centered design principles, and has a solid grasp of contemporary trends in Web and app design

• Has 5+ years conducting user experience research preferably in the news media industry

• Experience with developing screeners, overseeing the user recruiting process, writing and developing test plans, discussion guides, and user task flows

• Has a deep toolbox of fundamental research methodologies, especially ethnography, contextual inquiries, heuristic evaluations, card-sorting exercises, usability studies (in-person and remote), rapid prototyping, and others as appropriate

• Has proficiency with Google Analytics or similar analytics packages for uncovering insights and comparing with qualitative research

• Is experienced conducting research within an agile software development process

• Bachelors or Masters degree in User-Centered Design or related field would be a plus

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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