15 hours

Service Manager

New York, NY
  • Job Code
Company NBC Universal

Job Title Service Manager

Jobid 23768-396970

Location: New York, NY, 10176, USA

Description **Job Number** 38582BR

**Job Title** Service Manager

**Business Segment** Operations & Technology

**Sub-Business** International Operations & Technology

**Posting Category** Technology/Engineering

**About Us** Operations and Technology (O&T) is the division that supports NBCUniversal’s full portfolio of production, broadcast and media distribution businesses for both TV and Film. Services provided include technical and on-air operations, technology development, engineering and support, R&D, and corporate services such as real estate, facilities and security.

**Country** United States

**State** New York

**City** New York





 Education and Qualifications

+ ITIL v3 Foundation

+ ITIL v3 Intermediate Service Operations – desirable

+ ITIL v3 Intermediate Service Transition – desirable

+ ITIL v3 Intermediate Continual Service Improvement – desirable

+ Prince 2 (Foundation level minimum) Key skills and Behaviours

+ Strong technical experience with a good understanding of desktop and infrastructure technologies

+ Proven experience with Information Technology Infrastructure Library (ITIL) and working in a service management group

+ Vendor management and business engagement working closely with both to deliver service

+ Working in a multinational corporation, preferably media

+ Qualifications in IT also preferred but not essential

+ Project Management exposure to regional and cross regional project streams Skills

+ Demonstrated exceptional stakeholder engagement and management skills with the ability to build relationships across a broad spectrum of users and management

+ Demonstrated customer & consumer focus approach to delivery

+ Proven ability to make process improvements to IT practices so to enhance our customer offering

+ Proven strong decision-making ability

+ Demonstrate ability to have a flexible and adaptable approach to their work, to cope with the pressures of working across multiple operating companies

+ Demonstrated ability to be assertive and the ability to influence at all levels

+ Proven self-starter with the initiative to work autonomously to drive results Key interfaces

+ IT Service Management Organisation

+ Infrastructure Team

+ Business Management and Leadership teams

+ Finance teams

+ 3rd party suppliers

+ Functional business engagement teams **REQUIREMENTS**

+ Eligibility to work in appropriate country

+ Must be internationally mobile

+ Additional languages would be beneficial but not mandatoryThe responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.


NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Service Manager

New York, NY

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