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Sr. Manager, Attractions Operations-Universal Orlando Resort


Orlando, FL
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Job Details

Company NBC Universal

Job Title Sr. Manager, Attractions Operations-Universal Orlando Resort

Jobid 23553-74936798454

Location: Orlando, FL, 32806, USA

Description Job Description

SUMMARY:Manages the day-to-day ride and show operations and/or the overall park operation. Responsible for overseeing a section of attractions in one of the UO Theme Parks (USF or IOA) and the respective Managers overseeing those attractions.


+ Manages all aspects of the operation of all rides and attractions of a park (IOA or USF). This includes show quality, guest service standards, team member satisfaction, cleanliness, facility upkeep, safety, training, efficiency, budgeting, and responsible for the performance of approximately 500+ hourly team members in addition to directly overseeing select Managers of that park. Responsible for opening or closing the attractions department and/or acting as park officer of the day depending on scheduled shift.

+ Coordinates the recruitment, hiring and training of exempt staff. Oversees select Attractions Managers by providing feedback on performance, giving direction on how to handle, solve and prevent situations and developing communication, decision making and reasoning skills. Creates development plans and ensures the Managers are meeting all objectives and accountabilities. Provides direction for Assistant Manager, Supervisor and team member disciplinary actions and collaborates with HR team when necessary for guidance.

+ Responsible for all aspects of the safe operation of the attractions including regulatory training and compliance, incident reporting, and reviewing ride surveillance. Responsible for monitoring industry trends and ensuring compliance with UPR and ASTM standards.

+ Updates and enforces company policies and procedures and departmental training and safety. This includes developing, writing and updating operating and training manuals, producing spot talks, documenting and addressing infractions. Monitors and approves Tech Services and Engineering programming and procedural changes.

+ Analyzes daily flash reports, ride operation statistics, downtime reports, GSAT reports to stay in tune with the guest experience and establishes strategic plans based on observed trends.

+ Manages labor, non-labor and special event budgets and looks for ways to improve overall efficiency of attractions operations. Monitors and adjusts labor hours and budgets according to attendance levels, operating needs and other variables.

+ Manages planning and execution of marquee events and productions throughout the year.

+ Understands and actively participates in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.

+ Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY: 5-6 Managers direct, 5-8 Assistant Managers indirect, 17-22 Supervisors indirect, and approximately 1,100 hourly team members with 90-100% of time supervising. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

SCOPE: Oversees all GSAT, TSAT, safety, and financial aspects of Attractions Operations. Oversees all labor and non-labor spending and well as consumable inventory associated with 3D glasses, children’s play areas and guest interactive tools.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

+ Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.

+ Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

+ Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to deal with problems involving several concrete variables in standardized situations.

Consistent attendance is a job requirement.


+ High school degree or GED required.

+ Bachelor's degree from a four-year college or university in Communications or Business Administration preferred.


+ 3-5 years park operations experience with 1-3 years Supervisory experience required; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS: NAARSO or AIMS Certification preferred. Basic knowledge of ASTM, ADA, and OSHA standards helpful.

ADDITIONAL INFORMATION: Some travel required for certifications and UPR conferences.


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) to talk or hear.

+ Frequently (1/3 to 2/3 of the time) stand; walk; and sit.

+ Occasionally (1/3 of the time or less) use hands to finger, handle or feel objects, tools or controls; climb or balance; stoop, kneel, crouch or crawl;reach with hands and arms; lift and/or move up to 50 pounds.

+ Specific vision abilities required by this job include close vision; distance vision.


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) exposed to outdoor weather conditions.

+ Frequently (1/3 to 2/3 of the time) exposed to vibration.

+ Occasionally (1/3 of the time or less) exposed to Wet, humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places.

+ While performing this job, the noise level in the work environment is moderate.

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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