14 hours

Sr. ServiceNow Developer

Universal City, CA
  • Job Code
Company NBC Universal

Job Title Sr. ServiceNow Developer

Jobid 23768-374376

Location: Universal City, CA, 91608, USA

Description **Job Number** 34781BR

**Job Title** Sr. ServiceNow Developer

**Business Segment** Operations & Technical Services

**Sub-Business** Technology

**Posting Category** Technology/Engineering

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

**Career Level** Experienced

**Country** United States

**State/Province** California

**City** Universal City


The Senior ServiceNow Developer will be responsible for the development and administration of solutions within the NBCUniversal ServiceNow environment. The developer will work with members of the ITSM Service Design team, internal customers, and external vendors to design, implement, test, document, and deploy enhancements, fixes, and configuration changes needed to support the enterprise.

• Support the development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Service Portal, Change, Problem, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Time Cards, CMS, and Reporting.

• Collaborate with team members to define, analyze, understand and document business and technical requirements.

• Design and develop / configure workflows, forms, scripts and underlying logic using SCRUM / Agile methodologies.

• Formulate testing approach, test cases and document them.

• Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.

• Participate / conduct code walkthroughs. Develop coding standards.

• Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNow.

• Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option and implement the solution.

• Create technical architecture, design and user guide documentation.

• Conduct in-person and virtual training sessions for stakeholders as appropriate.

• Analyze, troubleshoot, and remedy identified system issues.

• Coach and oversee the activities of ServiceNow support partner resources on an as-needed basis.

• Provide on-call support when Production issues occur.


• Requires a Bachelor’s degree in Computer Science or related area. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required.

• 6+ years of experience working with ITSM solutions in an enterprise environment.

• 4+ years of ServiceNow development / implementation / administrative experience

• Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)

• Experience working with databases (MySQL, Oracle, SQL Server, etc.).

• Experience working with large global / multinational corporations.

• Experience integrating internal and external (SaaS based) applications.

• Exposure to Identity Management and Single Sign on/Active Directory integrations.

• Superior attention to detail with excellent written and verbal communication skills.

• Ability to understand complex business needs and adapt appropriately.

• Ability to learn and adapt to new technologies applicable to the ServiceNow platform.

**Desired Characteristics**

• Certified ServiceNow Administrator, Certified ServiceNow Implementation Specialist.

• ITIL v3 Certification or equivalent practical experience.

• Relevant software development certifications.

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Sr. ServiceNow Developer

Universal City, CA

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Universal City, CA

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