3 days old

Supervisor, Food Operations-Voodoo

Universal City, CA
  • Job Code
Company NBC Universal

Job Title Supervisor, Food Operations-Voodoo

Jobid 23768-381692

Location: Universal City, CA, 91608, USA

Description **Job Number** 36118BR

**Job Title** Supervisor, Food Operations-Voodoo

**Business Segment** Parks & Resorts

**Sub-Business** USH Food

**Posting Category** Theme Parks – Food and Beverage

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Country** United States

**State** California

**City** Universal City



Responsible for assisting to supervise the operation of the Voodoo branded restaurant. Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.

Essential Functions

• Ensure compliance with all local, state and federal laws regarding food quality, safety, labor, employment, and Company policies and procedures.

• Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.

• Supervises all hourly staff, provides work direction, performance reviews, and coaching to team.

• Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists.

• Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.

• Responsible for supervising employee’s workflow, setting leadership standards, and guiding work locations efficiency. Builds internal relationships ensure our employees are exceeding expectations.

• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.

• Maintains projected labor budgets. Adjust operations as necessary to budgets, including weekly work schedules.

• Maintain a clean, safe and professional work area.

• Ensure proper hiring, and training content is maintained.

• Ensure the workforce is trained and proficient at operating venue.

• Lead workforce planning, reward and recognition planning, employee events, and employee satisfaction action planning.

• Performs other duties as assigned


• High School diploma or GED required

• Minimum 2 years management & food industry experience

• Experience managing a team of 30+ employees.

• Must be available to work on weekends, holidays and nights in varying weather conditions.

• Must demonstrate good judgment and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind.

• Strong customer service, interpersonal and organizational skills.

**Desired Characteristics**

• Associate or Bachelor’s degree (or equivalent) in hospitality management or business administration preferred.

• Experienced in the coffee or pastry industry.

• Proficient in MS Word, Excel, food related Point of Service system (i.e. EATEC & Clarity).

• Able to provide creative solutions to guest situations.

• Ability to work in a high pace environment.

• Previous experience with creating and managing budgets.

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Supervisor, Food Operations-Voodoo

Universal City, CA

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Universal City, CA

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