1 day old

Supervisor, Retail Operations

Universal City, CA
  • Job Code
Company NBC Universal

Job Title Supervisor, Retail Operations

Jobid 23768-389377

Location: Universal City, CA, 91608, USA

Description **Job Number** 37567BR

**Job Title** Supervisor, Retail Operations

**Business Segment** Parks & Resorts

**Sub-Business** USH Retail

**Posting Category** Theme Parks

**About Us** Universal Studios Hollywood is the Entertainment Capital of L.A. featuring a movie-based theme park and Studio Tour, and bridged by Universal CityWalk, a dynamic entertainment, shopping and dining complex. Universal Studios Hollywood is an industry leader due to its impressive talent base of highly creative professionals who inspire and produce compelling entertainment and innovative attractions that immerse guests in an authentic Hollywood experience. Universal Studios Hollywood’s team of professionals enjoys a unique culture where fun, hard work and high-quality results are priority, resulting in an employee base that is proud to work here. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. The company offers equally unique opportunities for employees to expand their careers within Universal Studios Hollywood, Universal Parks & Resorts, and the broader NBCUniversal family. It’s a big universe, where do you fit in?

**Country** United States

**State** California

**City** Universal City



This position is responsible for providing the supervisory leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.


• Maintain and track daily, weekly and monthly sales results

• Manage inventory goals by ensuring proper discount are given and clearance is marked correctly

• Be familiar with daily, weekly, monthly and year-end sales goal

• Ensure financial losses are minimized by maintaining internal, external and Loss Prevention compliance

• Ensure daily schedule maximizes guest service and maintains operational standards

• Confirm guest service compliance, including: Greeting, positive interaction and providing an efficient checkout process to maintain high GSAT scores.

• Develop and maintain project labor budgets. Assist with the development of operating budgets and adjust operations as necessary to identify and control budgets, including weekly work schedules

• Achieve job results through the coaching, counseling and discipline of associates; monitoring, planning and appraising job results (with assistance from Sr. Management)

• Provide feedback and suggestions regarding employee training and development

• Maintain training programs addressing Guest engagement, product knowledge, sales skills, store operations and safety issues

• Ensure proper, Take 2, hiring and training, rehearsal, and proficiency training are maintained

• Lead workforce planning, reward and recognition planning, employee events, and ESAT action planning

• Ensure the stores environment is professional and demonstrates commitment to high quality standards

• Maintain flawless Housekeeping and Shop-keeping standards

• Communicate with Sr. Management/Visual Merchandising Team to ensure merchandise replenishment supports the product vision and integrity of unit

• Execute the effective use of merchandise presentation standards to ensure optimal sales potential is reached

• Provide feedback and suggestions to distributors regarding merchandise assortments and inventory levels

• Ensure merchandise “clarity of offer” is prevalent and consistent to highlight and maximize sales potential; Maintain stores signage kit and standards

• Share input with Sr. Management in developing the merchandise strategy of retail location

• Share appropriate information with company peers to build camaraderie

• Provide additional support for special events and projects, and venue supervision etc.


• 2+ years of Retail management experience managing a team of 20+ employees.

• Knowledge of Microsoft systems (Word, Excel, Outlook, etc.)

• Must be available to work on weekends, holidays and nights as required.

• Must have excellent oral and written communication skills

• Able to work outdoors in varying weather conditions and walking/traveling to multiple venues throughout the day

**Desired Characteristics**

• Self-starter and motivated

• Can easily multi task and manage multiple projects

• Experience in POS and Inventory Systems

• Guest service oriented.

• Proactive thinker/self-starter

• Must possess strong administrative, organizational, problem solving and project management skills. Able to create and deliver presentations and think creatively.

• Ability to manage effectively under deadlines

• Bachelor’s Degree preferred

• Previous experience with creating and managing sales budgets (Revenue, Cost of Goods, Labor, etc)

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Click Here to view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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Universal City, CA

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