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Supervisor, Technical Entertainment-Universal Orlando Resort


Orlando, FL
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Job Details

Company NBC Universal

Job Title Supervisor, Technical Entertainment-Universal Orlando Resort

Jobid 23553-77064492703

Location: Orlando, FL, 32806, USA

Description Job Description

SUMMARY: Supervises all technical aspects of assigned entertainment venues or events ensuring show quality and a positive guest experience.


+ Responsible for the technical planning, execution and quality assurance of all technical operations of the assigned entertainment venues.

+ Directly responsible for the supervision and evaluation of all technicians within the assigned venue (s). This includes but is not limited to the training of all new employees assigned to the venue, assessing employee performance and handling all employee relations’ issues.

+ Responsible for effectively communicating necessary information which pertains to the entertainment operation of the assigned park to necessary parties outside the Entertainment Department as well as upper management and employees within the Entertainment Department.

+ Responsible to monitor and enforce all policies and procedures as defined by the Entertainment Department governing the safe operation of all technical equipment and pyrotechnic devices.

+ Ensures that all Technical Entertainment employees within the assigned park attend all necessary mandatory training classes as well as plays an instrumental role in encouraging employees to take advantage of educational opportunities, which will enhance and improve their job performance.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

+ Performs other duties as assigned.

SUPERVISORY RESPONSIBILITY: Directly supervises Technicians and Stage Assistants within the assigned venues. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

+ Supervision ; Emergency Repair; Microsoft Office; Project Management; Planning & Scheduling; Communicate Clearly with Team; Conceptual Thinking; Creativity; Current on Industry Trends; Safety Procedures; Organizational Skills; Resource Planning

+ LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

+ MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

+ REASONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Consistent attendance is a job requirement.


+ High school degree or GED required.

+ Bachelor’s degree from a four year college or university in related field preferred.


+ One to three years within a supervisory/lead position preferred.

+ Three to five years’ experience within the professional entertainment or theme park industry preferred; or equivalent combination of education and experience.


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) stand; walk; lift and/or move up to 10 pounds.

+ Frequently (1/3 to 2/3 of the time) sit; talk or hear; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; lift and/or move up to 25 pounds.

+ Occasionally (1/3 of the time or less) climb or balance; and stoop, kneel, crouch or crawl; lift and/or move up to 50 pounds.

+ Specific vision abilities required by this job include close vision; distance vision; color vision; peripheral vision; depth perception; and ability to adjust focus.


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) be exposed to outdoor weather conditions.

+ Frequently (1/3 to 2/3 of the time) be exposed to work near moving mechanical parts; work in high, precarious places; fumes or airborne particles; and risk of electrical shock.

+ Occasionally (1/3 of the time or less) be exposed to toxic or caustic chemicals; and work with explosives.

+ While performing this job, the noise level in the work environment is loud.

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions).

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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