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Team Captain - Food & Beverage (CityWalk)-Universal Orlando Resort


Orlando, FL
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Job Details

Company NBC Universal

Job Title Team Captain - Food & Beverage (CityWalk)-Universal Orlando Resort

Jobid 23553-70184730322

Location: Orlando, FL, 32806, USA

Description Job Description

Please submit a PDF/Word resume with your application. We cannot evaluate your candidacy appropriately without that information.

SUMMARY: Responsible for revenue generation in store and venue locations, overseeing stock inventory, leading and training Team Members, ensuring guest service standardsare metand operational readiness of indoor and open-air locations throughout Universal Orlando property and other company owned or leased venues.


+ Assist management with the consistent execution of guest serviceand operationalstandards. Perform all operational duties related to the daily opening and closing of locations to include but not limited to inventory, issuing starting banks, providing change, performing audits and completing the end of day process.

+ Manage and maintain all facets of daily operation of the location. Assign tasks and monitor performance of Team Members to ensure policies and procedures of the department are followed. Ensure that Team Members are wardrobe compliant. Ensure established safety practices and quality standards are maintained. Responsible for maintaining and inspecting show quality standards as set by the company.

+ Train and coach Team Members, explain performance and behavioral expectations, provide feedback and recognition. Conduct shift meetings and provide daily sales goals in support of the revenue plan. Report behavior requiring discipline and documentation to the management team.

+ Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.

+ Perform other duties as assigned.

SCOPE: Responsible for revenue generation in store and venue locations, overseeing stock inventory, leading and training team members, ensuring guest service standardsare metand operational.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

+ Ability to read and comprehend simple instructions, short correspondence, and memos.

+ Ability to write simple correspondence. Ability to speak effectively before groups of customers or employees of organization.

+ Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and ability to perform these operations using units of American money and weight measurement, volume, and distance.

+ Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

+ Ability to deal with problems involving a few concrete variables in standardized situations.

Consistent attendance is a job requirement.


+ High school degree or GED is required.


+ 1-3 Years: cash handling, retail sales or foods service experience; or equivalent combination of education and experience; Leadership experience preferred.


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) stand for prolonged periods; walk for prolonged periods (including ability to walk at a given pace that is predetermined by a moving sidewalk); talk; hear audible alarms, voice commands with background noise; use hands and fingers to grip, pinch, handle or feel objects, tools or controls; use close vision with or without corrective lens (clear vision at 20 inches or less); use distance vision with or without corrective lens (clear vision at 20 feet or more); use color vision (ability to identify and distinguish colors); use peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point; use depth perception (vision, ability to judge distances and spatial relationships).

+ Frequently (1/3 to 2/3 of the time) climb stairs/ladders; stoop, kneel, crouch or crawl; reach, pull, push with hands and arms above/below head; lift/push up to 50 pounds with control.

+ Occasionally (1/3 of the time or less) sit for prolonged periods; work at heights for prolonged periods of time including heights with or without railings or over open pits greater than 4 feet; balance; repeat motions more than twice per minute; repetition-using an input device-a keyboard or mouse-in a steady manner.


While performing the duties of this job, the individual is required to:

+ Regularly (2/3 of the time or more) work in outdoor weather conditions to include direct sunlight, heat or cold.

+ Frequently (1/3 to 2/3 of the time) work in extreme cold (non-weather); work in extreme heat (non-weather).

+ Occasionally (1/3 of the time or less) work with compressed gas cylinders or tanks; transport fuels or compressed gases.

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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