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Technical Support Administrator

NBC


Location:
Orlando, FL
Date:
09/19/2017
2017-09-192017-10-18
Job Code:
36251BR
NBC
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Job Details

Company NBC Universal

Job Title Technical Support Administrator

Jobid 23768-382239

Location: Orlando, FL, 32806, USA

Description **Job Number** 36251BR

**Job Title** Technical Support Administrator

**Business Segment** Operations & Technical Services

**Sub-Business** Technology

**Posting Category** Technology/Engineering

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

**Career Level** Experienced

**Country** United States

**State/Province** Florida

**City** Orlando

**Responsibilities**

Position Scope:



The Technical Support Administrator provides first, and second level support for Golf Channel’s compute environment. The Technical Support Administrator is responsible for routine maintenance of the Golf Channel computer desktop environment by analyzing and resolving computer hardware & software issues, installing hardware and software and supporting local and remote Golf Channel end-users. Tasks include general end-user support and performing hardware/software maintenance, upgrades and configurations.

Candidates will need to possess knowledge of the broadcast and production industries, excellent communication skills, the ability to work effectively under pressure and to creatively diagnose and resolve hardware, software and network issues.



Responsibilities



+ Primary position responsibility is support and customer service.

+ Respond to requests for technical assistance in person, via phone, and electronically.

+ Follow standard Help Desk operating procedures; accurately resolve and document all tickets using ticket tracking software.

+ Identify and escalate situations requiring urgent attention - redirect problems to appropriate technical resources.

+ Configure, support, troubleshoot and resolve issues associated with desktop and laptop computers, servers, printers, remote access and file shares.

+ Configure, support, troubleshoot and resolve issues associated with the Microsoft Office Suite and other applications.

+ Configure, support, troubleshoot and resolve issues associated with mobility devices such as smart phones, tablets and MiFis.

+ Configure, support, troubleshoot and resolve issues associated with Audio Visual and video conferencing equipment.

+ Support, troubleshoot and resolve issues related to network access including physical cabling, utilizing appropriate systems and tools.

+ Creating configuration and user documentation of supported applications and systems.

+ On Site support of Live Sporting Events

**Qualifications/Requirements**

Basic Qualifications



+ Bachelor’s degree from an accredited college; or related experience and/or training; or equivalent combination of education and experience.

+ At least five (5) years of IT analyst experience in a broadcast/production environment

+ High level of experience with Microsoft Windows Operating Systems - Desktop and Enterprise Systems, e.g. Windows 7, Windows 10, Windows Server 2008 and 2012.

+ High level of experience with Microsoft Office 2010 and 2013.

+ High level of experience with Apple OS X.

+ Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

+ Excellent oral and written communication skills.

+ Ability to provide technical support over the phone; professional demeanor, previous customer service experience strongly desired.

+ Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.

+ Ability to handle constantly changing flow of traffic; remain productive during slower times, be able to multitask effectively during busy times.

+ Ability to exercise patience and professionalism during stressful situations.

+ Ability to work around problems and come up with creative solutions.

+ Ability to work with or without direct supervision.

+ Ability to utilize applications for Microsoft Office for support, reporting and documentation.

+ Ability to travel to support live event productions on an as needed basis.

+ Flexibility to work with varying hours, overtime, and on weekends with minimal notice.

+ Must be able to work multiple shifts including nights and weekends.

+ Must be able to lift 50 lbs, reach, bend, stretch, stand, sit, twist, and stoop for extended periods of time.



We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.



The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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