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UX Researcher


Englewood Cliffs, NJ
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Job Details

Company NBC Universal

Job Title UX Researcher

Jobid 23768-377830

Location: Englewood Cliffs, NJ, 07632, USA

Description **Job Number** 35416BR

**Job Title** UX Researcher

**Business Segment** CNBC

**Sub-Business** CNBC Digital Technology and Product

**Posting Category** Digital Media

**About Us** NBCUniversal is one of the world’s leading media and entertainment companies in the development, production, and marketing of entertainment, news, and information to a global audience. NBCUniversal owns and operates a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, and world-renowned theme parks. NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

About CNBC: With CNBC in the U.S., CNBC in Asia Pacific, CNBC in Europe, Middle East and Africa, CNBC World and CNBC HD, CNBC is the recognized world leader in business news and provides real-time financial market coverage and business information to approximately 371 million homes worldwide, including more than 100 million households in the United States and Canada. CNBC also provides daily business updates to 400 million households across China. The network's 15 live hours a day of business programming in North America (weekdays from 4:00 a.m. - 7:00 p.m. ET) is produced at CNBC's global headquarters in Englewood Cliffs, N.J., and includes reports from CNBC News bureaus worldwide. CNBC at night features a mix of new reality programming, CNBC's highly successful series produced exclusively for CNBC and a number of distinctive in-house documentaries.

CNBC also has a vast portfolio of digital products which deliver real-time financial market news and information across a variety of platforms. These include, the online destination for global business; CNBC PRO, the premium, integrated desktop/mobile service that provides real-time global market data and live access to CNBC global programming; and a suite of CNBC Mobile products including the CNBC Real-Time iPhone and iPad Apps.

**Career Level** Experienced

**Country** United States

**State/Province** New Jersey

**City** Englewood Cliffs


CNBC Digital Product & Design is seeking a UX Researcher to join our team to drive user research, analysis and testing programs for UX prototypes and designs across the digital properties of CNBC. You will collaborate with designers, product owners, data marketing and developers to identify areas of research focus and oversee the execution and reporting of your findings. The UX Researcher will innovate and evangelize the importance of user experience across CNBC Digital organization.

• Lead qualitative and quantitative user research initiatives that inform critical decisions for current and future CNBC Digital products including OTT

• Investigate ways to improve the end-user interaction to increase satisfaction, brand loyalty, and overall use

• Work with product owners and designers to assess project needs and develop appropriate research plans to support their objectives

• Lead user focus groups and data collection

• Work closely with data analysts to integrate qualitative research methods with ongoing quantitative research such as surveys, A/B and multivariate testing

• Create reports based on market trends and user surveys, analyzing the information and relaying observations to inform design and product teams


The Ideal Candidate:

• Can demonstrate an in-depth understanding of qualitative and quantitative research methods, user-centered design principles, and has a solid grasp of contemporary trends in Web and app design

• Has 3-5 years conducting user experience research preferably in the news media industry

• Can lead productive brainstorms, deliver presentations to executives, and guide stakeholders through user research initiatives

• Has a deep toolbox of fundamental research methodologies, especially ethnography, contextual inquiries, heuristic evaluations, card-sorting exercises, usability studies (in-person and remote), rapid prototyping, and others as appropriate

• Has proficiency with Google Analytics or similar analytics packages for uncovering insights and comparing with qualitative research

• Has excellent verbal and written communication skills

• Is self-motivated, detail-oriented and able to manage multiple projects simultaneously.

• Knows how to conduct professional-quality user experience research, surveys, A/B and multivariate testing

• Works well with others, and has solid instincts about when to hold the line on methodological rigor, and when to adapt to the changing demands of a project

• Approaches their work with a sense of genuine curiosity and a willingness to try out new methods

• Has a BS, MS, or PhD in Human-Computer Interaction, Human Factors or related field

• Must be willing to work in Englewood Cliffs, NJ—perks include free shuttle, free gym, dry cleaning/shoe shine services, full-service cafeteria, food trucks, and more!

We are an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation. Clickto view the NBCUniversal Candidate Privacy Statement.

The NBC Owned Television Stations create and distribute engaging content that connects with a valuable audience in 10 major markets across the country. Our content platforms include: NBC Stations broadcast and COZI TV, station websites, digital out-of home, and mobile.  Through our local news operations, our lifestyle production arm LX.TV, and our local sales marketing and production teams, NBC creates content that connects communities with the people, events, and issues they care about most.

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